Overview
Junior Account Manager – AI Start Up (Sheikh Zayed) Jobs in Qesm El Sheikh Zaid, Al Jizah, Egypt at KNOT Technologies
Title: Junior Account Manager – AI Start Up (Sheikh Zayed)
Company: KNOT Technologies
Location: Qesm El Sheikh Zaid, Al Jizah, Egypt
Location: Sheikh Zayed, Egypt
Experience Level: Fresh Graduate
Employment Type: Full-time
About the Company
KNOT Technologies is a startup backed by one of the top-performing VCs in the Middle East and a strong founding team from Meta and Goldman Sachs. We’re reshaping the event ticketing industry through the power of artificial intelligence. We solve some of the biggest challenges in ticketing, like fraud, scalping, and inefficiencies, through AI-driven infrastructure that verifies tickets, streamlines transactions, and empowers event organizers. Whether it’s a local concert or a global conference, our tools scale to meet the need.
About the Role
We're looking for a proactive and organized Junior Account Manager to join our growing team at KNOT Technologies. In this role, you'll work closely with our clients to ensure they have a seamless experience using our platform, from onboarding and event setup to ongoing support and relationship management.
This is an excellent opportunity for a recent graduate who enjoys working with people, solving problems, and thrives in a fast-paced environment. You'll collaborate with teams across Product, Operations, Marketing, and Customer Support while building strong relationships with some of the region's leading event organizers and brands.
Key Responsibilities
- Build and maintain strong relationships with clients, acting as their primary point of contact.
- Support clients throughout the lifecycle of their events, ensuring a smooth and successful experience.
- Coordinate with internal teams to ensure client requests are handled accurately and on time.
- Assist with event onboarding, platform setup, ticketing configurations, and launches.
- Monitor client accounts, proactively identify issues, and help resolve them quickly.
- Respond to client inquiries in a professional and timely manner across multiple communication channels.
- Track ongoing projects and ensure deadlines and deliverables are met.
- Gather client feedback and share insights with internal teams to help improve our products and services.
- Maintain accurate records of client interactions and account activity.
Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Recent graduate or up to 1 year of professional experience (internships are a plus).
- Excellent written and verbal communication skills in both English and Arabic.
- Strong interpersonal skills with a genuine passion for building relationships.
- Highly organized with excellent attention to detail.
- Strong problem-solving skills and the ability to prioritize multiple tasks.
- Comfortable using Microsoft Excel, Google Workspace, and productivity tools.
- A proactive attitude with a willingness to learn and take ownership.
- Ability to thrive in a fast-paced, collaborative startup environment.
Preferred Qualifications
- Previous internship or part-time experience in account management, customer success, sales, marketing, events, hospitality, or customer service.
- Experience organizing university events, leading student clubs, volunteering, or managing extracurricular activities.
