Overview
Junior Customer Service Officer Jobs in Addis Ababa, Addis Ababa, Ethiopia at NGO Jobs – In Ethiopia
Title: Junior Customer Service Officer
Company: NGO Jobs – In Ethiopia
Location: Addis Ababa, Addis Ababa, Ethiopia
The Junior Customer Service Officer is responsible for providing efficient customer service support, handling cash-related transactions, processing banking services, and ensuring accurate transaction recording. The role focuses on delivering quality service to customers while maintaining compliance with banking procedures and operational standards.
Customer Relationship Management (CRM)
Qualifications
- Fresh graduates from 2024 and 2025 G.C. with a Bachelor’s Degree in Accounting, Banking & Insurance, Banking & Finance, Management, Business Administration, Sales, Marketing, Economics, or other related fields.
Experience
- No prior work experience is required. Fresh graduates who meet the academic and eligibility requirements are encouraged to apply.
Additional Requirements
- Minimum cumulative GPA of 3.00.
- Age requirement: 30 years old or below.
- Successful completion of the Exit Exam is required.
- Good communication and customer service skills.
- Basic knowledge of financial transactions and banking operations is advantageous.
- Ability to work with accuracy, integrity, and attention to detail.
Key Responsibilities
- Handle customer cash transactions accurately and efficiently in accordance with banking procedures.
- Verify and validate payment instruments and supporting documents before processing transactions.
- Process DRS (Domestic Remittance Service) incoming and outgoing transfers.
- Perform cash denomination exchanges and accurately record all related transactions.
- Provide professional and customer-focused service by addressing customer inquiries and requests.
- Maintain accurate transaction records and ensure proper documentation of daily activities.
- Follow internal controls, operational procedures, and compliance requirements.
- Assist branch operations and perform other duties assigned by the supervisor.
Skills Required
- Accounting / Finance
- Economics / Statistics
- Sales / Marketing / Business / Management
