Overview
L1 Support Staff Jobs in Ho Chi Minh City, Vietnam at Lumi-X Company Limited
Title: L1 Support Staff
Company: Lumi-X Company Limited
Location: Ho Chi Minh City, Vietnam
Company Description Lumi-X provides Enterprise software solutions powered by AI and Odoo Platform – We empower enterprises through strategic digital transformation, robust management applications and tailored software services. The company aims to become the leading Odoo partner in Vietnam and deliver transformative value to businesses across Vietnam, Singapore, and Japan within the next three years.
Role Description
The L1 Support Staff role is a full-time, on-site position based in HCMC, working time from 8:00 to 18:00 from Monday to Saturday.
L1 Support Staff's responsibilities are as following:
- Ensure first-line support to clients' requests via group chat for a sales application.
- Escalate for technical team or manager if needed.
- Contribute to improving support processes and user guides based on recurring issues and feedback.
Qualifications
- Bachelor in Economics, Customer Service or relevant majors.
- Experience in L1 support for application through calls or group chat.
- Mastering tools such as Ticketing tool, UltraView/ TeamViewer Tool.
- Strong interpersonal skills and communication skills.
- Awareness of safeguarding principles and commitment to ethical, responsible handling of user information and system access.
- Customer-focused mindset, problem-solving attitude, and ability to follow structured procedures and documentation standards.
- Basic understanding of business software (ERP or similar systems) is an advantage.
