Overview
L1 Support Jobs in Butwal, Lumbiniī, Nepal at True Works Talent Partners
Title: L1 Support
Company: True Works Talent Partners
Location: Butwal, Lumbiniī, Nepal
Position Overview
The L1 Support Officer serves as the first line of technical support, handling customer issues, logging
complaints, and providing basic troubleshooting before escalation to higher support teams.
Duties & Responsibilities
• Answer customer calls and log issues in the ticketing system.
• Provide basic troubleshooting for internet, router, and service issues.
• Escalate unresolved problems to L2/NOC/field teams.
• Monitor open tickets and ensure timely follow-up.
• Communicate with customers regarding service updates and resolutions.
• Maintain call logs, reports, and support documentation.
• Ensure compliance with support SOPs and call-handling standards.
Skills & Competencies
• Good communication and customer service skills.
• Basic IT/networking troubleshooting skills.
• Ability to stay calm under pressure.
• Problem-handling and coordination ability.
Qualifications & Experience
• +2 or Bachelor’s in IT/Management.
• Experience in call center or ISP support preferred.
