Overview
Manager, Customer Experience – West Area; Jobs in Dollard-des-Ormeaux, Canada at Empowered Cities
Position: Manager, Customer Experience – West Island Area (Future Opportunities)
Location: Dollard-des-Ormeaux
Manager, Customer Experience – West Island Area (Future Opportunities)
Work Location: Dollard-des-Ormeaux, Quebec, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: 59 500 $ / $59,500 – 84 000 $ / $84,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.
Responsibilities
- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed.
- Collaborate with One TD partners to help all customers in a way that suit their needs best.
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required.
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience.
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues.
- Administer complex daily branch administrative duties.
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines.
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed.
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly.
Qualifications
- Undergraduate degree and/or over 3 years of relevant work experience.
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts.
- Proficiency in software tools including MS Office, and internet application.
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way.
- A go-getter with strong organizational, planning and time management skills.
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment.
Benefits
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Learn more.
Language Requirement (Quebec only)
Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
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Title: Manager, Customer Experience – West Area;
Company: Empowered Cities
Location: Dollard-des-Ormeaux, Canada
Category: