Overview
Manager – Customer Service Training (APS) Jobs in Mumbai Metropolitan Region at Akasa Air
Title: Manager – Customer Service Training (APS)
Company: Akasa Air
Location: Mumbai Metropolitan Region
- Conduct Airport Handling Procedure, Navitaire, customer services training for all front-line staff; provide effective situational management trainings for better understanding and maintain a competitive advantage.
- Conduct & monitor GHA Trainings
- Knowledge of NAVITAIRE system is a must
- Provide support to the Training Head to conduct training needs analysis and for any other job assigned.
- Prepare and update the training modules continuously keeping in line with the Best-In-Class industry standards and future business goals/ objectives.
- Provide feedback for training & service enhancements. Recommend innovative methods of training, process improvement and cost efficiency without compromising on service standards.
- Conduct Trainee feedback in training based on the overall assessment and performance during the classroom/practical sessions and ensure the same is acknowledged by the respective person.
- Suggest additional training based on trainee performance during training sessions. Maintain and update training records.
- To ensure upholding of company image, quality policy and value systems always and remain up to date with all developments in the Service delivery design.
- Maintain a healthy environment and ensure trainee & staff welfare at all times.
