Overview
Manager for A220 Customer Support Jobs in Mirabel, Canada at Airbus
Location: Mirabel
Step into the role of Duty Manager at Airbus’s A220 Customer Response Center in Mirabel, Québec, focusing on optimizing aircraft service recovery. Bring your technical knowledge and customer service experience to this vital position.
As a Duty Manager, you will be instrumental in coordinating activities for the A220 fleet, ensuring timely resolutions for AOG situations.
Your role involves not only establishing action plans but also mobilizing teams and communicating effectively with customers and partners. With five years in the aviation sector, you will enhance the customer experience through collaborative efforts and data management.
Key Responsibilities:
• Formulate and execute recovery action plans for AOG conditions
• Identify and coordinate with Airbus and supplier specialists
• Maintain customer visibility and data accuracy during case resolution
• Build networks with internal and external resources
• Communicate support requirements and emerging trends effectively
Requirements:
• Minimum five years of experience in aviation
• Solid knowledge of aircraft and Airbus processes
• Bilingual in French and English
• Demonstrated leadership in complex situations
• Strong customer service and communication skills
In this role, enhance the A220 customer service experience while showcasing your technical expertise.
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Title: Manager for A220 Customer Support
Company: Airbus
Location: Mirabel, Canada
Category: