Overview
Manager of Guest Experience Jobs in Dallas, TX at BravoTECH
Title: Manager of Guest Experience
Company: BravoTECH
Location: Dallas, TX
Manager Of Guest Experience
We are seeking a Manager, Guest Experience to lead and elevate hospitality operations, ensuring exceptional experiences for guests, visitors, executives, and internal stakeholders. This role combines strategic leadership with hands-on execution, driving service excellence, operational consistency, and a culture of hospitality across all guest touchpoints.
Responsibilities
Hospitality & Guest Experience
- Define and enhance hospitality standards and guest experience programs.
- Oversee the end-to-end guest journey to ensure seamless, welcoming experiences.
- Serve as the primary escalation point for complex or high-profile guest needs.
- Partner with Facilities, Events, Culture, and Executive teams to support key business initiatives.
Executive & VIP Engagements
- Manage hospitality support for executive meetings, leadership events, and VIP visits.
- Coordinate meeting logistics, catering, room readiness, and guest amenities.
- Foster a culture of anticipatory, white-glove service excellence.
Operations & Team Leadership
- Oversee daily hospitality operations, vendor relationships, and service delivery.
- Lead, coach, and develop hospitality team members.
- Establish service standards, onboarding programs, and performance expectations.
- Ensure operational readiness, safety compliance, and consistent service coverage.
Process Improvement
- Develop and maintain hospitality SOPs and best practices.
- Monitor guest feedback, operational metrics, and service trends.
- Drive continuous improvements that enhance guest satisfaction and operational efficiency.
Required Qualifications
- 3+ years of experience in hospitality, guest services, workplace experience, events, or customer-facing operations.
- Prior experience leading, coaching, or developing service-oriented teams.
- Strong communication, interpersonal, and problem-solving skills.
- Exceptional attention to detail and commitment to service excellence.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional presence with strong judgment, discretion, and customer focus.
Preferred Qualifications
- Experience in corporate hospitality, luxury hospitality, tourism, event management, or workplace experience programs.
- Experience supporting executive leadership, board meetings, or VIP guest engagements.
- Background developing service standards, operational procedures, or hospitality programs.
- Experience managing vendor relationships, catering operations, or workplace services.
Why Join Us?
- Lead and shape a high-impact hospitality function.
- Partner with executive leadership and cross-functional teams.
- Create memorable guest experiences that strengthen culture and brand perception.
- Grow your leadership career in a dynamic and people-focused environment.
Apply Today
If you are passionate about hospitality, service excellence, and creating exceptional guest experiences, we encourage you to apply today.
