Overview
Manager, Security & Event (Kuala Lumpur) Jobs in Greater Kuala Lumpur at UEM Edgenta Berhad
Title: Manager, Security & Event (Kuala Lumpur)
Company: UEM Edgenta Berhad
Location: Greater Kuala Lumpur
Responsibilities
JOB DESCRIPTION
- Serve as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality and smooth coordination during events and visits.
- Plan, coordinate, and oversee all high-profile events, VIP visits, and hospitality activities, ensuring top-tier presentation, comfort, and service quality.
- Work closely with mall management, tenants, and service providers to ensure the facility environment and customer experience meet luxury standards.
- Supervise and guide frontline and concierge teams, ensuring they deliver a professional, welcoming, and polished experience to guests.
- Coordinate with security, housekeeping, and maintenance teams to ensure readiness, cleanliness, and safety of all event and public areas.
- Manage event logistics, including venue setup, crowd control, access management, and liaison with vendors, caterers, and decorators.
- Support marketing and communications teams in executing mall campaigns, corporate events, and tenant-led activities seamlessly.
- Handle guest feedback, VIP complaints, and service recovery promptly and professionally to maintain TRX’s premium reputation.
- Maintain excellent relationships with government bodies, embassies, and corporate partners for event approvals and special arrangements.
- Prepare post-event reports, performance reviews, and recommendations for continuous improvement in guest experience and event delivery.
Requirements
- Bachelor’s Degree in Hospitality, Event Management, Public Relations, or related discipline.
- Minimum 8–10 years of experience in hospitality, customer relations, or event management, preferably in luxury retail, hotels, or mixed-use developments.
- Strong interpersonal and communication skills: confident, articulate, and well-groomed, with the ability to engage with VIPs and senior stakeholders.
- Proven experience in planning and executing large-scale events and managing guest experiences at a premium venue.
- High attention to detail with excellent organizational and problem-solving abilities.
- Professional demeanor with a service-oriented mindset and ability to perform under pressure.
- Proficiency in MS Office; experience with CRM or event management systems is an advantage.
- Flexible to work on weekends, public holidays, or extended hours during special events.
