Overview
Manager / Sr. Manager – Customer Service- For DOM-INNO Developments Ltd.- Job ID: 1480409 Jobs in Dhaka, Bangladesh at Bdjobs.com
Title: Manager / Sr. Manager – Customer Service- For DOM-INNO Developments Ltd.- Job ID: 1480409
Company: Bdjobs.com
Location: Dhaka, Bangladesh
DOM-INNO Developments Ltd is looking for Manager / Sr. Manager – Customer Service
Job Description / Responsibility
Job Context
Dom Inno Development Ltd. is a growing real estate company committed to delivering quality housing and excellent customer experience. We are looking for a dynamic and experienced professional for the position of Manager / Sr. Manager – Customer Service who will lead our customer service operations, ensure client satisfaction, and strengthen long-term customer relationships. The ideal candidate should have strong experience in the real estate sector, excellent communication skills, and the ability to handle customer concerns efficiently while maintaining a high standard of service.
Job Responsibilities
- Lead the Customer Care Department .
- Handle all incoming calls, emails, and walk-in client queries professionally.
- Maintain communication with clients from booking to handover stage.
- Assist clients with documentation (booking forms, agreement papers, etc.)
- Follow up on pending payments and coordinate with the Accounts department.
- Maintain and update the customer database.
- Arrange and support property handover procedures.
- Record and resolve client complaints or issues promptly and courteously.
- Coordinate with Sales, Legal, and Engineering departments to ensure client requirements are met.
- Prepare and share periodic customer feedback and service reports with management.
- Support customer engagement activities (events, meetings, handover programs).
- Maintain confidentiality and uphold company standards in all client interactions.
- Handle customer inquiries and ensure high-quality service
- Maintain long-term relationships with clients
- Coordinate with internal departments for customer issue resolution
- Supervise and improve customer service operations
- Ensure customer satisfaction and retention.
- Must have knowledge of property registration process, mutation, and relevant documentation.
- Coordinate with the registration department and clients for deed signing, registration date fixing, and delivery of registered documents.
- Ensure all legal and ownership documents are properly maintained and handed over to clients.
- Liaison with sub-registrar offices, lawyers, and internal legal teams when required.
- Ownership Change, Authorization Change if owners are out of town.
Educational Requirements
- Master of Business Administration (MBA)
- Bachelor of Business Administration (BBA)
- Skills Required: Recovery, Customer Care, good communication, Collections, Problem solving and decision making
Experience Requirements
- 6 to 8 year(s)
- The applicants should have experience in the following business area(s):
- Real Estate
Additional Requirements
- Experience in reputed real estate company.
Experience in collection and recovery.
- Exposure to high volume & Critical customer handling.
- Ability to digitize customer service systems.
- Excellent communication and negotiation skills.
- Problem Solving Initiatives.
