Overview
Markham- Account Management Representative Jobs in Markham, Canada at Miller Waste System
Markham
– Account Management Representative
Markham, ON, Canada
Job Description
Posted Thursday, May 28, 2026 at 4:00 AM
Account Management Representative
Location:
505 Miller Avenue, Markham, Ontario
Position Type:
Permanent Full-Time
Reporting To:
Start Date:
Immediately
Hours:
Monday to Friday, 40 hours a week
Compensation
Base salary $65,000 per annum
$95,000 – $125,000, inclusive of base salary and commissions, plus additional benefits such as car allowance, gas reimbursement, health benefits, pension plan, and more. Opportunity to earn beyond the stated range based on sales growth
Founded in 1961, Miller Waste Systems is a proudly Canadian, family‑owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick.
Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream.
Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people.
At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long‑term career with a company that is trusted by the communities it serves.
Summary:
The Account Management Representative is responsible for proactively managing and growing an assigned customer portfolio while delivering exceptional customer service and retention support. This role serves as a key connection between customers and internal departments to ensure service excellence, long‑term client relationships, and sustainable business growth.
The ideal candidate is relationship-driven, solution-oriented, and motivated by identifying opportunities to improve customer satisfaction, retention, and revenue growth. Success in this role comes from balancing proactive account development with responsive issue resolution while acting as a trusted advocate for both the customer and the company.
Responsibilities:
As an Account Management Representative
, your duties will include but are not limited to:
Proactive Account Management Responsibilities
Program Management & Customer Growth
- Identify business growth opportunities, lead, and service expansion opportunities within existing and prospective accounts
- Conduct regular customer touchpoint calls and account reviews to strengthen relationships and ensure ongoing satisfaction
- Analyze customer service trends and collaborate with internal departments to implement corrective actions where needed
- Monitor market conditions, customer needs, and competitive activity within assigned territories
- Educate and support customers regarding MWSI services, programs, and industry developments
- Conduct status update calls following major issue resolutions to ensure customer satisfaction and retention
- Support MWSI-driven program changes and customer initiatives
- Proactively assessing customer risks and identifying retention opportunities
- Gather customer feedback to support continuous improvement initiatives
- Develop action plans to improve service consistency and customer experience
Reactive Account Management Responsibilities
Issue Management
- Log, monitor, and coordinate customer issue resolution processes
- Work closely with Sales Management and internal teams to ensure timely and consistent issue resolution
- Manage escalated customer concerns and assist in identifying long-term solutions to reduce recurring issues
- Track issue trends related to invoicing, operations, scheduling, equipment, and customer service
Customer Requests & Service Coordination
- Respond to customer requests including service changes, temporary equipment needs, ownership updates, and operational adjustments
- Prepare customer reports and account analysis as required (e.g., monthly weight reports)
- Act as the primary liaison between customers and internal departments including Operations, Billing, Contracts,…
Title: Markham- Account Management Representative
Company: Miller Waste System
Location: Markham, Canada
Category: