Overview
Medical – Call Center Representative Jobs in West Covina, CA at TEKsystems
Title: Medical – Call Center Representative
Company: TEKsystems
Location: West Covina, CA
Job Title: Call Center / Front Office Patient Services Representative
Department: Primary Care
Job Type: Full-Time
Location: Onsite / Hybrid (as applicable)
Job Summary
We are seeking a dependable and detail-oriented Patient Services Representative to support our busy primary care clinic. This role is responsible for handling a high volume of inbound and outbound calls, verifying insurance and eligibility, scheduling appointments, and serving as a key communication link between patients, providers, and clinical staff. The ideal candidate thrives in a fast-paced healthcare environment and delivers compassionate, efficient patient support.
Key Responsibilities
- Handle 60–80 inbound and outbound calls per day, averaging 2–10 minutes per call depending on patient needs
- Verify insurance coverage and patient eligibility prior to appointments
- Check and communicate authorization status for services as needed
- Schedule, reschedule, and confirm patient appointments accurately
- Take detailed messages and task communications to providers and clinic staff
- Serve as backup coverage for the front office/reception area when staff are out
- Provide professional, empathetic customer service to patients at all times
- Maintain accurate documentation within electronic health record (EHR) systems and internal tools
- Adhere to HIPAA and clinic privacy policies
Required Qualifications
- High school diploma or equivalent (required)
- 1+ year of experience in a medical office, call center, or healthcare customer service role
- Experience with insurance verification and eligibility checks
- Strong phone etiquette and clear verbal communication skills
- Ability to multitask and remain organized in a high-volume call environment
- Basic computer proficiency and experience navigating scheduling and medical systems
Preferred Qualifications
- Experience in primary care or multi-specialty clinics
- Familiarity with authorizations and referrals
- Experience covering front desk or reception duties
- Knowledge of EHR systems (Epic or similar a plus)
- Bilingual (Spanish/English) a plus
Skills & Competencies
- Customer-focused with a professional, empathetic approach
- Strong attention to detail and follow-through
- Time management and prioritization skills
- Team-oriented with the ability to work independently
- Comfortable handling repetitive tasks in a fast-paced setting
What We Offer
- Stable, full-time schedule
- Supportive clinical team environment
- Training and growth opportunities
- Competitive pay based on experience
- Benefits package (medical, dental, vision, PTO – if applicable)
Job Type & Location
This is a Contract to Hire position based out of West Covina, CA.
Pay And Benefits
The pay range for this position is $20.00 – $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Covina,CA.
Application Deadline
This position is anticipated to close on May 9, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
