Overview
Medical Customer Service Representative Jobs in United States at Resonance CX Partners
Title: Medical Customer Service Representative
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Support Services
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Fully remote position aligned with U.S. business hours
- Meaningful, patient-focused work in a supportive environment
- Structured workflows and support systems to ensure success
- Chance to build long-term healthcare operations and support experience
What To Expect (Job Responsibilities)
- Respond to patient inquiries via phone, email, and chat, providing accurate information on appointments, medical services, and billing inquiries
- Troubleshoot service-related issues and coordinate with internal teams to resolve patient concerns
- Maintain detailed CRM records for all patient interactions while ensuring compliance with confidentiality standards
- Collaborate with support and operations teams to improve workflows and processes
- Adapt to new systems and patient service protocols as needed
What Is Required (Qualifications)
- Minimum 1 year of customer service experience
- Fluency in English and Spanish (written and verbal)
- Experience using CRM systems and phone/email/chat support tools
- High school diploma required; Associate's or Bachelor's degree preferred
- Strong communication and problem-solving abilities with attention to detail
How To Stand Out (Preferred Qualifications)
- Experience in healthcare, patient services, or medical support
- Familiarity with appointment scheduling, insurance verification, and medical billing inquiries
- Prior experience supporting customers across multiple communication channels
#HealthcareSupport #CustomerService #RemoteWork #BilingualJobs #PatientCare
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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