Overview
Meet and Greet executive Jobs in Dubai, United Arab Emirates at AGMC
Title: Meet and Greet executive
Company: AGMC
Location: Dubai, United Arab Emirates
Job Responsibilities:
- Meeting and greeting customers as they arrive in the Showroom.
- Handling the telephone switchboard and taking messages.
- Assisting Walk-in customers at the Service Centre.
- Planning the workshop capacity/ team capacity and continuous utilisation of the workshop.
- Ensuring that waiting customers are comfortable & are being well looked after.
- Handling initial verbal complaints from customers & directing them to the responsible person.
- Identifying methods for improvement in floor traffic control.
- Reporting to management any discrepancies noticeable in the showroom, this might contribute negatively to the achievement of customer satisfaction.
- Thanking the customer when they leave, wherever possible.
- CRM follow-up
- Monitoring customer complaints.
- Ensure the highest degree of customer satisfaction and retention at all times.
- Handling customer complaints and ensuring corrective action has been taken.
- Focus on the quality of customer service & regular follow-up.
- Communicate professionally with customers at all times before, during & after the service.
- Drive the department’s business through superior customer service and by providing updated product information.
- Develops and maintains customer relations and ensures customer business growth.
- Maintains and develops existing and new customers through appropriate propositions and ethical sales methods and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.
- Support the overall objectives of the department.
- Encourage & maintain a high level of team spirit within the department. Should be team-oriented, working as a team member, assisting and supporting their colleagues and other departments in achieving a shared vision.
- Liaise with Sales/Parts/Finance Department
- Communicates ideas and plans with clarity and purpose driven by company values and the Division’s vision.
- Seeks, appreciates, assists, and participates significantly in unit-specific projects or cross-divisional ones.
- Share responsibility for achieving customer growth and divisional targets.
- Attend, participate and contribute to team meetings.
Qualifications:
- Minimum 2 years’ experience in customer service, hostess, or any similar role
- Strong communication skills in English
- Administrative skills
- High school Diploma or bachelor’s degree
