Overview
Member Experience Specialist Jobs in United States at RemoteHunter
Title: Member Experience Specialist
Company: RemoteHunter
Location: United States
1. About Our Client:
This organization provides on-demand, evidence-based telemedicine care focused on harm reduction for substance use disorder. Its programs combine licensed clinicians, FDA-approved medication, online recovery support, therapeutic courses, and care for co-existing conditions to improve clinical outcomes and remove barriers to treatment. By offering a patient-centered telemedicine model, the organization makes long-term recovery accessible without disrupting daily life.
2. About the Opportunity:
The Member Experience Specialist serves as the primary contact for members throughout their recovery journey. This role is essential in delivering compassionate, accurate, and data-driven support to facilitate engagement and satisfaction. The position contributes directly to improving members’ experiences and supports sustained recovery by guiding members through the program and addressing their needs.
3. Responsibilities:
• Provide exceptional support to individuals interested in and enrolled in the program.
• Respond promptly and professionally to inquiries via phone, email, or chat.
• Resolve basic issues and escalate complex concerns appropriately.
• Facilitate members’ navigation through the program, ensuring clear communication.
• Deliver accurate information about services and policies.
• Follow established procedures to maintain a consistent member experience.
• Educate potential and current members about the program and enrollment.
• Troubleshoot barriers and identify opportunities to boost member engagement.
• Maintain accountability for productivity, engagement, and satisfaction metrics.
• Meet individual and team performance goals.
• Serve as a program and app expert to support members effectively.
4. Requirements:
• High school diploma or GED.
• Experience in customer service.
• Preferred familiarity with remote work and ability to work independently.
• Strong written and verbal communication skills across chat, email, and phone.
• Ability to build rapport and trust with members and team members.
5. Pay Range and Compensation Package:
• $22.50 per hour.
6. Benefits & Perks:
• Fully remote work.
• Five weeks paid time off, inclusive of birthday, mental health days, and floating holidays.
• Eleven paid holidays.
• Comprehensive health, dental, pharmacy, and vision insurance with options to suit family needs.
• Twelve weeks paid parental leave after one year of employment, covering various family-building situations.
• 401(k) plan with 4% matching.
• Healthcare and dependent care Flexible Spending Accounts.
• Health Savings Accounts.
• Employee assistance program including financial coaching and counseling.
• Professional development allowances for providers and behavioral health staff.
• Internal mobility and growth opportunities.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
