Member Services Representative – Part Time

Overview

Member Services Representative – Part Time Jobs in Fort Smith, Canada at Meridian Credit Union

A Member Services Representative

As our Member Experiences Representative, you will be part of a team delivering an exceptional Member Experience. We rely on you to attend to our Members with excellence, patience and empathy while positioning Meridian’s products and services to add value to their financial wellbeing.

Responsibilities

• Member Experience
  • Serve members with excellence.
  • Demonstrate patience in difficult situations.
  • Show empathy to members’ perspectives.
  • Understand how Meridian’s products and services can add value to members.
  • Provide a superior member experience through identification and promotion of products and services, including qualified referrals where appropriate.
  • Ensure proper due diligence by posting all transactions accurately and timely.
  • Take responsibility for ensuring accuracy and completeness of all work.
  • Maintain discretion and confidentiality to respect member privacy.
  • Identify and fulfill member requests and opportunities to grow the relationship.
  • Demonstrate excellent listening and strong consultative skills.
  • Remove systemic barriers to exceptional Member Experience.
  • Embrace virtual technology platforms and leverage them to engage in impactful communication with members.
  • Identify and contribute to the continuous enhancement of the Member Experience while leveraging Voice of Employee.
  • Resolve member concerns autonomously, creating action plans to avoid future escalation.
• Employee Experience
  • Be part of an engaged team aligned to key business drivers and delivering on outcomes.
  • Show empathy with colleagues and communicate thoughts and ideas openly.
  • Respect others and their opinions or ideas.
  • Value diversity of thought and promote inclusion.
  • Work cooperatively with peers within the branch and across Meridian.
  • Develop goals with Manager that are clearly defined, measurable, and achievable.
  • Actively participate and support the team in the planning process, assisting with implementation and providing feedback.
  • Engage in continued individual learning and development aligning with Meridian core competencies and values.
  • Advocate for the branch and promote innovative thinking amongst the team.
  • Build, develop, and maintain internal relationships within the Member Experience teams and cross‑functional departments.
  • Participate and lead branch activities in support of expanding member relationships.
• Innovation
  • Take initiative and accountability for tasks.
  • Communicate effectively and understand the business and its functions deeply.
  • Develop cross‑functional relationships and champion implementation of corporate strategies.
  • Participate in developing and implementing branch business plans.
• Community Experience
  • Participate and execute community engagement plans, promoting Meridian in the community.
  • Support local community organizations through the Business Development and Good Neighbour Program.
  • Plan, prepare, and deliver Meridian hosted community events.

How You Will Succeed

• Flexible to work all scheduled hours, including evenings and weekends.
• Strong knowledge of computer systems.
• Decisive decision‑making and friendly, personable service.
• Strong negotiation, interpersonal, written, and oral communication skills, able to mitigate and resolve member concerns.
• Effective organizational, time management, and problem‑solving skills; ability to grasp concepts and processes quickly.
• Embrace virtual technology platforms for both member and partner interactions.
• Collaborate with leadership to develop plans and recommendations supporting Meridian’s strategic objectives.
• Track record of bringing new ideas forward while staying current on market trends.
• Member‑experience focused with enthusiasm and tenacity to exceed goals.
• Demonstrate that members are the highest priority.
• Proactive, anticipating needs to provide higher levels of service.
• Engage in honest, transparent dialogue to develop mutual trust.
• Continuously acquire necessary knowledge and apply it productively.
• Initiate collaboration and maintain productive relationships to achieve shared goals.
• Act with openness, honesty, and respect.
• Develop and support direct reports, nurturing digital and analytical skills.
• Create a supportive, positive team environment encouraging innovation and…

Title: Member Services Representative – Part Time

Company: Meridian Credit Union

Location: Fort Smith, Canada

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