Overview
Membership Services Representative Jobs in Des Moines, IA at P.E.O. Sisterhood
Membership Services Representative for the P.E.O. Executive Office
P.E.O. is a philanthropic organization where women motivate women to achieve their highest aspirations; educate women through scholarships, grants, awards, loans, and stewardship of Cottey College; and celebrate the advancement of women. Our beautiful office, friendly staff and dedicated volunteer leaders make this an ideal opportunity to add positivity to the world.
Position Summary
This full-time position assists members via phone, email, and online correspondence, ensuring that membership services and needs are met with professionalism and addressed in a timely manner. This position includes customer service, technical assistance with P.E.O. online resources and reporting and support for the P.E.O. chapter annual report process.
This 40-hour-a-week, Monday through Friday position is considered full time, with flexible hours between 7:00 a.m. and 4:30 p.m. This position is eligible for benefits, including insurance (health, vision, dental, life and long-term disability), paid-time off, holidays and 401(k).
Responsibilities:
- Reply to member questions and address needs related to membership resources
- Pull reports, analyze and prepare data for use by P.E.O. leadership
- Assist in supporting the state, provincial, district and local chapter annual report process
- Manage the general membership email inbox and respond to or direct messages accordingly
- Based on membership support provided, share feedback with the IT department regarding potential areas of improvement for the user-experience
- Create Zoom meetings and webinars, manage registrations and serve as tech host
- Perform other duties as assigned or deemed necessary
Supervision
This position reports to the membership manager and operates within the guidelines developed by the Executive Board of International Chapter and office practices and procedures established by the executive director.
Required Skills:
- Ability to quickly adapt and understand procedures as set forth by the P.E.O. Executive Office
- Previous experience with a Customer Relationship Management (CRM) platform
- Excellent human relations and member services skills
- Strong computer and organizational skills, including the ability to create, manipulate and analyze data in Excel
- Attention to detail
- Excellent verbal and written communication skills
- Regular and reliable attendance
Physical Demands/Work environment:
- This position works on-site at the P.E.O. Executive Office
- Must be able to lift up to 25 pounds at times
- Must be able to accommodate office responsibilities, including sitting and standing for extended periods
Our team is passionate about what we do, the organization we support and the people we serve. If you are looking for an opportunity to be part of a team that values collaboration, dedication and making a positive impact in the world, we may be the right fit for you.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Membership Services Representative
Company: P.E.O. Sisterhood
Location: Des Moines, IA
Category:
