Overview
Mobile Resolving Complaint Officer (Customer Care Dept) Jobs in Yangon, Myanmar at Telecom International Myanmar
Title: Mobile Resolving Complaint Officer (Customer Care Dept)
Company: Telecom International Myanmar
Location: Yangon, Myanmar
Job Description
'- Handle and resolve customer complaints related to mobile services.
– Investigate issues and provide timely and accurate resolutions.
– Collaborate with other departments to address root causes of complaints.
– Document and track customer interactions and resolutions.
– Provide feedback to management on recurring issues and trends.
– Collaborate with the Quality Control Team to improve service quality.
– Ensure compliance with customer care policies and standards.
– Provide exceptional customer service to enhance customer satisfaction.
Job Requirement
– Bachelor's degree in a relevant field.
– Experience in resolving customer complaints in the telecommunications industry (typically 3+ years).
– Strong problem-solving and analytical skills.
– Excellent communication and customer service skills.
– Ability to handle challenging customer interactions.
– Familiarity with mobile services and technical troubleshooting.
– Attention to detail and accuracy.
– Adaptability and a customer-focused mindset.
How to Apply:
Interested candidates are encouraged to send their CV and a cover letter to [email protected] . Please include "Mobile Resolving Complaint Officer " in the subject line.
