Overview
Non-Voice Customer Support Jobs in Non Sung, Nakhon Ratchasima, Thailand at ARC Gate Private Limited
Title: Non-Voice Customer Support
Company: ARC Gate Private Limited
Location: Non Sung, Nakhon Ratchasima, Thailand
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Non-Voice Customer Support
Arcgate is a dynamic and customer-centric organization committed to delivering exceptional support experiences. We are currently seeking skilled Non-Voice Customer Support Representatives to join our team and contribute to our commitment to outstanding customer service.
Key Responsibilities
Email and Chat Support
- Provide top-notch customer support through email and chat channels.
- Effectively communicate with customers, addressing inquiries and concerns in a timely and professional manner.
Creative Problem-Solving
- Interpret customer emails and respond in a creative and personalized manner.
- Showcase problem-solving skills to address unique customer needs.
Billing Inquiries
- Review, analyze, and respond to customers' billing inquiries accurately and promptly.
- Ensure resolutions align with company policies and customer satisfaction.
Flexible Shifts
- Ability to work in flexible shifts will be an added advantage.
- Maintain availability to support customers during peak hours.
Preferred Skills
Written Communication
- Demonstrate excellent written communication skills.
- Craft responses to customer inquiries with clarity, empathy, and a personalized touch.
Computer Skills
- Possess solid computer skills, including proficient typing and navigation abilities.
- Utilize technology effectively to enhance customer interactions.
Platform Proficiency
- Prior experience with Zendesk and Salesforce is preferred.
- Navigate and utilize these platforms efficiently to streamline customer support processes.
Qualifications
- Graduate from an accredited college.
- Proven experience in customer support work via email and chat.
- Familiarity with Zendesk and Salesforce platforms is highly preferred.
- Excellent written communication skills with a keen attention to detail.
- Strong analytical and problem-solving skills.
- Adept at interpreting customer inquiries and providing personalized responses.
- Great computer skills, including efficient typing and navigation.
If you are ready to contribute your skills to a dynamic BPO environment, click the Apply button below and become an Arcgatian!
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