Overview
Officer Investor Services. Jobs in Karāchi, Sindh, Pakistan at ABL Funds
Title: Officer Investor Services.
Company: ABL Funds
Location: Karāchi, Sindh, Pakistan
Company Description
ABL Asset Management Company Limited (ABL Funds) is a wholly owned subsidiary of Allied Bank Limited. ABL Funds, with Highest Asset Manager Rating of AM1 by PACRA is licensed as a Non-Banking Finance Company (NBFC) by SECP to provide Asset Management Services, Investment Advisory Services and Voluntary Pension Schemes.
Key Responsibilities:
· Handle Inbound customer calls in a professional and courteous manner;
· Provide accurate and timely information regarding products, services, and policies;
· Assist customers in resolution of inquiries, complaints, and/or requests;
· Efficiently managing customer inquiries, ensuring collaboration with sales and relevant departments, and maintaining precise records of interactions for an enhanced customer experience;
· Respond promptly and effectively to customer inquiries received through different channels including WhatsApp chat, email (Contact us), website (Query and complaints);
· Provide support to the sales team by assisting with customer inquiries related to sales, product availability, account statement etc.;
· Conduct CBC (Call Back Confirmation) verifications when required for customer transactions and follow established procedures and guidelines to validate customer information;
· Conduct welcome calls to new investors and providing a brief of our value-added services. Also conduct new account verification as per guidelines.
· Perform calls to investors to inform them of their expired CNIC;
· Perform calls on leads sourced from various platforms, offering initial information, and directing them to the relevant sales team;
· Perform survey and feedback calls on a regular basis;
· Calls to verify correct addresses for returned couriers from investors and updating records for re-dispatch;
· To act as a backup and support to the manager/senior manager;
· Perform any other task assigned by the line management.
Eligibility:
· Bachelor’s degree in business, commerce or in related discipline.
· Preferably 01 year of relevant experience, in Financial Sector or Mutual Funds, fresh candidates are also encouraged to apply.
Required Skills:
· Time management skills
· Strong interpersonal & communication skills;
· Effective client management skills;
· Sound knowledge of ABL AMC & industry’s product offerings;
· Excellent communication skills in Urdu/English with clear tone of voice
Remuneration:
- Market competitive compensation shall be offered.
ABL Asset Management Company Limited (ABL Funds) is an equal opportunity employer. Female candidates are strongly encouraged to apply.
