Overview
Officer – Service, Call Center (Emirati Talent) Jobs in Dubai, United Arab Emirates at DIB
Title: Officer – Service, Call Center (Emirati Talent)
Company: DIB
Location: Dubai, United Arab Emirates
Key Responsibilities:
- Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
- Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
- Provide high class services and support on Bank’s different products.
- Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
- Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
- Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
- Cross sell and upsell different bank products.
- Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
- Adhere to Call Center scheduling, and maintain high level of adherence.
Education:
- Minimum High school/Diploma graduate
Work Experience:
- Minimum 2-3 years of experience in Call Center
