Overview
Onboarding & Customer Success Specialist (Remote) Jobs in United States at WaveRez
Title: Onboarding & Customer Success Specialist (Remote)
Company: WaveRez
Location: United States
About WaveRez
WaveRez is a fast-growing reservation software platform built specifically for boat tours, rentals, watersports, and activity operators. We help operators streamline bookings, increase revenue, and modernize their businesses through purpose-built technology designed for the marine and tourism industry.
We are looking for an organized, personable, and proactive Onboarding Specialist to help new customers successfully launch on the WaveRez platform.
Position Overview
As an Onboarding Specialist, you will play a critical role in helping new customers transition to WaveRez. You will guide operators through the onboarding process, ensure their accounts are properly configured, coordinate internally with sales and support, and help customers feel confident using the platform. This role is ideal for someone who enjoys customer communication, project coordination, problem solving, and helping businesses succeed.
Salary
- $50,000 per year
- Full-time remote position
Benefits
- Paid time off (vacation, sick days, personal days)
- Paid holidays
- Health, vision, life & dental (limited) insurance offered
- 401(k) plans
- Performance bonuses
- Career growth and advancement opportunities
- Paid travel opportunities
- Cell phone or internet stipend
- Employee discounts on activities
- Training and professional development
ResponsibilitiesCustomer Onboarding & Account Setup
- Lead new customers through the onboarding process from kickoff to launch
- Review handoff information from Sales and identify any missing details
- Gather required business, product, pricing, schedule, and operational information
- Build and configure customer accounts inside WaveRez
- Set up trips, pricing, schedules, add-ons, waivers, booking settings, and operational details
- Coordinate booking transfers and relevant data from previous reservation systems when needed
- Keep onboarding projects organized, moving forward, and on schedule
Customer Communication
- Serve as the primary point of contact for customer during onboarding
- Schedule and lead kickoff calls, setup reviews, implementation meetings, and post-live check-ins
- Answer customer questions and address concerns during implementation
- Maintain consistent follow-up so customers know what is needed and what comes next
- Help customers feel confident, prepared, and excited to launch with WaveRez
Internal Collaboration
- Work closely with the our Head of Sales to ensure smooth customer handoff after a deal is closed
- Communicate customer needs, concerns, and feedback internally
- Take ownership in creating a repeatable onboarding process as WaveRez continues to scale, suggesting and implementing process changes when necessary
Post-Launch Follow-Up
- Follow up with customers after launch to ensure everything is running smoothly
- Identify opportunities to improve customer success and satisfaction
- Help reduce churn by proactively addressing concerns early
QualificationsPreferred Skills & Experience
- Strong communication and customer-facing skills
- Highly organized and detail-oriented
- Comfortable managing multiple customers, projects, and timelines at once
- Ability to learn software systems quickly
- Customer service, onboarding, account management, or hospitality experience is a plus
- Experience with reservation software, SaaS platforms, or tourism/watersports businesses is a bonus
Ideal Personality Traits
- Friendly and approachable
- Self-motivated and dependable
- Problem solver with a positive attitude
- Patient and confident when working with customers
- Strong sense of ownership and accountability
What Success Looks Like
- New customers launch on time and feel supported throughout onboarding
- Lead time averages 15-20 days from signed deal to implemented account
- High customer satisfaction and confidence during the first 30–90 days
- Strong communication between sales, onboarding, and support
- Fewer onboarding delays caused by missing information or unclear ownership
- Customers understand how to use WaveRez before implementing
- WaveRez has a consistent, repeatable onboarding process that can scale
Why Join WaveRez?
- Join a growing company serving a unique and exciting industry
- Work with boating, watersports, and tourism operators across North America
- Opportunity for growth as the company continues to expand
- Fully remote environment with a collaborative team culture
- Help businesses modernize and grow through technology
To apply, send your resume and a short introduction explaining why you’d be a great fit for the role.
