Overview
Online Customer Service Representative Jobs in Pasay, National Capital Region, Philippines at Metacom Careers
Title: Online Customer Service Representative
Company: Metacom Careers
Location: Pasay, National Capital Region, Philippines
Description
- Provide timely and effective support to customers via online channels.
- Resolve customer inquiries and issues efficiently while ensuring a positive experience.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance service processes and customer satisfaction.
- Stay updated on product knowledge and company policies to assist customers accurately.
Requirements
- Educational Qualifications: Bachelors degree in a relevant field or equivalent experience.
- Experience Level: 02 years of customer service experience.
- Skills and Competencies: Excellent communication and interpersonal skills.
- Skills and Competencies: Proficiency in using online communication tools and software.
- Qualities and Traits: Strong problem-solving orientation and a customer-first mindset.
- Working Conditions: Ability to work flexible hours, including evenings and weekends as needed.
