Overview
Online Store Executive Jobs in Hong Kong SAR at Verónica Ferrari – Recursos Humanos & Reclutamiento
Title: Online Store Executive
Company: Verónica Ferrari – Recursos Humanos & Reclutamiento
Location: Hong Kong SAR
🗂 We’re Hiring: Online Store Executive
🕒 Employment Type: Full-Time
💼 Level: Entry to Mid-Level
We are seeking a detail-oriented, tech-savvy, and customer-focused Online Store Executive to manage and support the daily operations of our e-commerce store. This role is responsible for product listing, order processing, inventory coordination, customer service, and ensuring a smooth online shopping experience for customers.
🎯 Key Responsibilities
• Manage day-to-day operations of online store platforms (e.g., Shopee, Lazada, Shopify, website store, or similar).
• Upload, update, and optimize product listings including descriptions, images, pricing, and inventory levels.
• Process online orders, coordinate fulfillment, and ensure timely delivery to customers.
• Monitor stock levels and coordinate with warehouse or logistics teams for inventory replenishment.
• Handle customer inquiries, complaints, and after-sales support via chat, email, or platform messaging systems.
• Track order status, returns, refunds, and exchange processes.
• Support online promotions, campaigns, and digital marketing activities.
• Monitor store performance metrics such as sales, conversion rates, traffic, and customer feedback.
• Ensure product information is accurate, updated, and aligned with brand standards.
• Assist in basic content creation for product pages and promotional materials.
• Coordinate with marketing, logistics, and finance teams to ensure smooth operations.
• Identify opportunities to improve online sales performance and customer experience.
✅ Requirements
• Experience in e-commerce, online retail, customer service, or digital operations is preferred.
• Familiarity with platforms such as Shopee, Lazada, Shopify, WooCommerce, or similar is an advantage.
• Strong attention to detail and organizational skills.
• Good communication and customer service abilities.
• Basic understanding of online sales, digital marketing, and e-commerce operations.
• Proficiency in Microsoft Office and basic spreadsheet tools.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Problem-solving mindset with a focus on customer satisfaction.
• Self-motivated, proactive, and willing to learn new digital tools.
• Bachelor’s degree or diploma in Business, Marketing, E-Commerce, Communications, or related fields is preferred. Fresh graduates are encouraged to apply.
🌟 What We Offer
• Opportunity to work in a fast-growing e-commerce environment.
• Exposure to online retail operations, digital marketing, and customer experience management.
• Career progression into E-Commerce Executive, E-Commerce Manager, Digital Marketing Executive, Marketplace Specialist, or Operations Manager roles.
• Hands-on experience with leading online store platforms.
• Training, mentorship, and professional development opportunities.
- • Competitive salary and performance-based incentives.
