Overview
Operations and Reservation Executive Jobs in Sri Lanka at Resfeber Holidays – Sri Lanka DMC
Title: Operations and Reservation Executive
Company: Resfeber Holidays – Sri Lanka DMC
Location: Sri Lanka
Company Description Resfeber Holidays is a premier Destination Management Company (DMC) in Sri Lanka, dedicated to crafting memorable travel experiences across the island. The company designs and manages cultural tours, adventure expeditions, luxury holidays, wellness retreats, honeymoon packages, and customized group itineraries. With a strong focus on personalized service, Resfeber Holidays tailors travel solutions to meet diverse client needs and preferences. The team is committed to showcasing Sri Lanka’s natural beauty, rich culture, and hospitality through high-quality, bespoke travel programs. Applicants will join a company that values responsibility , creativity, local expertise, and customer-centric service in every journey it creates.
Role Description This is a full-time, on-site Operations and Reservation Executive role based in Sri Lanka. The role involves managing end-to-end reservations for hotels, transfers, tours, and related travel services, ensuring accurate, timely confirmations and documentation. The Operations and Reservation Executive will coordinate with suppliers, internal teams, and travel partners to prepare itineraries, quotations, and vouchers, and to handle booking changes, cancellations, and special requests. Daily tasks include maintaining booking systems and resolving operational issues to ensure smooth ground handling and client satisfaction. The role also includes monitoring service quality, responding to customer and partner inquiries, supporting sales with operational information, and contributing to process improvements to enhance overall efficiency and customer experience.
Qualifications
- Experience in Reservations and Customer Satisfaction, including handling bookings, and complaints with attention to detail and follow-through.
- Basic Sales and cross-selling abilities, preferably within travel, hospitality, or tourism environments.
- Prior experience in travel operations, destination management, or hospitality reservations is highly desirable.
- Proficiency with reservation systems, MS Office tools, and general computer literacy.
- Strong problem-solving attitude, accuracy in documentation, and a customer-focused mindset.
- Diploma or degree in Tourism, Hospitality Management, Business, or a related field is an advantage.
- Fluency in English; knowledge of additional languages and local destination knowledge of Sri Lanka are beneficial.
- Willing to travel locally and internationally for development, trade fairs, familiarization trips.
