Overview
Outbound Customer Service Representative Jobs in United States at Resonance CX Partners
Title: Outbound Customer Service Representative
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Financial Services
Why Consider This Job Opportunity
- Competitive overall compensation package
- Opportunity for career enhancement and growth within the organization
- Supportive work/life balance with employee engagement activities and recognition awards
- Access to a variety of healthcare coverage options
- Participation in a Leadership Academy and Mentor Program for professional development
- Lucrative Wellness Program to promote employee well-being
What To Expect (Job Responsibilities)
- Resolve inbound and outbound service calls regarding collateral protection insurance coverage and related inquiries
- Research, verify, and update loan insurance information while documenting account history accurately
- Refer complex questions or client complaints to appropriate resources to ensure customer satisfaction
- Perform time-sensitive account maintenance before and after processing cycles
- Prepare and mail insurance policies, proof of insurance requests, and paid certificates to clients
What Is Required (Qualifications)
- High School Diploma or equivalency required
- Minimum of 0-6 months of data entry, call center, or related experience; insurance or banking experience preferred
- Excellent interpersonal, organizational, and telephone etiquette skills
- Strong written and verbal communication skills
- Ability to operate a computer and basic office equipment, typing at least 40 WPM accurately
How To Stand Out (Preferred Qualifications)
- Experience in a call center or telemarketing environment
- Familiarity with insurance or banking processes
- Additional certifications related to customer service or financial services
#FinancialServices #CustomerService #CareerGrowth #WorkLifeBalance #HealthcareOptions
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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