Overview
Part Time Customer Support Jobs in Calgary, Canada at Moby
Position: Part Time Customer Support at Moby
Develop your skills in customer experience as a part-time Customer Support Representative at Moby, working evenings in Calgary. Deliver quality service while resolving customer inquiries remotely after training.
Moby is seeking a part-time Customer Experience Representative to manage high-volume inbound inquiries. This role involves providing Tier 1 support for Internet, TV, and Phone services while offloading escalations effectively. You’ll need to engage with customers, document interactions, and offer solutions while ensuring satisfaction.
Key Responsibilities:
• Handle customer inquiries via phone, email, and chat
• Provide Tier 1 support for telecommunications services
• Troubleshoot technical and billing issues efficiently
• Accurately log and update customer inquiries in the CRM
• Collaborate with various internal teams for effective resolution
Requirements:
• 1+ year in a high-volume support or call center role
• 1+ year in technical support, ideally in telecom
• Strong verbal and written communication skills
• Ability to de-escalate customer concerns effectively
• Attention to detail in documentation
Leverage your customer support expertise at Moby, ensuring customer satisfaction and operational efficiency.
#J-18808-Ljbffr
Title: Part Time Customer Support
Company: Moby
Location: Calgary, Canada
Category: