Overview
Patient Account Customer Service Representative – Remote Jobs in United States at Resonance CX Partners
Title: Patient Account Customer Service Representative – Remote
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- Comprehensive and competitive benefits package including health coverage, 401k with match, and profit sharing
- Opportunity for career advancement within a supportive and growth-oriented environment
- Flexibility to work remotely from various states including WA, FL, NC, AZ, ID, OH, OR, TN, TX, and RI
- Engaging work culture that values diverse backgrounds and perspectives
- Regular Monday to Friday schedule from 9 AM to 5:30 PM PST
What To Expect (Job Responsibilities)
- Serve as the first point of contact for patient account inquiries, providing accurate information regarding billing and account status
- Manage incoming calls and respond to voicemail messages to resolve outstanding balances and account discrepancies
- Review patient accounts for accuracy and ensure proper demographic and insurance information is complete prior to billing
- Process patient payments securely while adhering to organizational policies and procedures
- Maintain detailed and accurate account notes for all patient interactions and ensure timely resolution of outstanding balances
What Is Required (Qualifications)
- High School diploma or GED
- Minimum of 1-2 years' experience in a medical office, healthcare billing, or revenue cycle environment
- Strong customer service skills with the ability to communicate empathetically with patients
- Excellent verbal and written communication skills
- Basic knowledge of Microsoft Office Word and Outlook
How To Stand Out (Preferred Qualifications)
- Experience handling high call volumes in a customer service environment
- Familiarity with Nextgen and SIS Billing Systems
- Knowledge of medical billing terminology, insurance processes, and patient account workflows
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"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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