Overview
Patient Billing Customer Service Representative Jobs in United States at Resonance CX Partners
Title: Patient Billing Customer Service Representative
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Work remotely, with a preference for candidates residing in OH or PA
- Supportive and collaborative work environment
- Chance to make a positive impact on patient financial experiences
- Engage in ongoing training to stay current with healthcare regulations and customer service best practices
What To Expect (Job Responsibilities)
- Respond to inbound calls, emails, and written inquiries regarding patient billing statements and account balances
- Provide clear and empathetic communication to explain charges, payments, and insurance processing
- Assist patients with setting up payment plans and processing payments over the phone
- Investigate and resolve billing issues, escalating complex matters as necessary
- Maintain patient confidentiality in accordance with HIPAA and organizational policies
What Is Required (Qualifications)
- Minimum educational requirement: High School Diploma or GED
- Minimum of 1 year of experience in a customer service or call center environment, or in a billing area of a healthcare setting
- Basic knowledge of medical billing terminology and insurance processes
- Proficient with computers and billing software (e.g., Epic, Cerner, or other EMR systems)
- Strong problem-solving, analytical thinking, and time management skills
How To Stand Out (Preferred Qualifications)
- Experience in a healthcare-related customer service role
- Familiarity with HIPAA and patient privacy practices
- Demonstrated empathy and patience in working with patients facing financial stress
#HealthcareServices #CustomerService #RemoteWork #CareerAdvancement #PatientCare
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#ResonanceCXPartners
