Overview
Patient Journey Coordinator (100% Remote) Jobs in United States at Randstad USA
Title: Patient Journey Coordinator (100% Remote)
Company: Randstad USA
Location: United States
The Opportunity
Operating within an exclusive, integrated model that connects pharmaceutical manufacturers directly to the patient experience, you will serve as a vital point of contact for individuals beginning their treatment journey. As a Patient Journey Coordinator, you will provide empathetic support, manage accurate data entry, and educate callers to ensure patients can quickly and confidently obtain their necessary therapies.
Location: 100% Work-From-Home / Remote (U.S. Based)
Compensation: $18.00 – $19.00/hr (Typical for this level)
Contract Type: Full-Time Assignment with long-term growth potential
Onboarding & Schedule
- Mandatory Virtual Training: 4–6 weeks | Monday – Friday, 8:00 AM – 5:00 PM CST.
- Operational Shift: Ability to work any assigned 8-hour shift between 7:00 AM – 7:00 PM CST.
- Attendance: Strict adherence to company attendance policies is required for both training and active production.
Key Responsibilities
- Patient Stewardship: Manage patient accounts from initial contact through final approval or denial, ensuring all data is accurate and clear.
- Referral Management: Create and complete accurate referrals into our centralized platform, staying updated on all procedural changes.
- Outbound Outreach: Place professional follow-up and confirmation calls to patients and healthcare providers to move applications forward.
- Communication & Education: Resolve patient questions and concerns regarding their status while providing an empathetic and supportive experience.
- Documentation Excellence: Transcribe detailed, accurate notes into proprietary software in real-time while conversing with callers.
Required Qualifications
- Experience: 2–4 years of related customer-facing experience. Previous experience in a call center or professional customer service environment is highly preferred.
- Knowledge: Familiarity with insurance billing methods or general pharmacy operations is a significant plus.
- Technical Skills: * Minimum typing speed of 40 WPM.
- Ability to multitask across specific software programs while speaking with patients.
- Proficiency in Microsoft Office, Zoom, and Microsoft Teams.
- Soft Skills: Professional verbal communication, strong attention to detail, and a "patient-centric" focus.
Remote Work Requirements
You must provide a dedicated, private, and distraction-free workspace. All necessary computer technology and equipment will be provided. Your home office must meet the following internet specifications:
- Connection: Secure, high-speed Broadband (DSL, Cable, or Fiber). WiFi, Satellite, and Cellular connections are not acceptable.
- Speeds: 15Mbps Download / 5Mbps Upload / Max 30ms Ping Rate.
- Setup: Connection must be hardwired (Ethernet) directly to the router.
Why Join This Team?
We offer a flexible technology platform and a supportive environment where your work has a direct, measurable impact on patient health. This is an ideal entry point for professionals looking to build a career and move into senior-level roles within the pharmaceutical services industry.
Are you a self-starter ready to help patients navigate their healthcare journey? Apply today.
