Overview
Phone Banking Officer (ASA Microfinance Bank Pakistan Limited) Jobs in Karachi Division, Sindh, Pakistan at ASA Microfinance Bank (Pakistan) Limited
Title: Phone Banking Officer (ASA Microfinance Bank Pakistan Limited)
Company: ASA Microfinance Bank (Pakistan) Limited
Location: Karachi Division, Sindh, Pakistan
Job Responsibilities:
- Answer calls in accordance with the minimum standards outlined in regulatory guidelines and bank policy.
- Respond to customer inquiries accurately and promptly, and share a report with the line manager.
- Receive customer complaints and immediately share them with the Complaint Resolution Officer for resolution.
- Conduct customer feedback surveys and submit data accurately.
- Conduct outbound calls/campaigns as per provided guidelines.
- Follow up on customer calls where necessary, as and when guided by the line manager.
- Perform any other task assigned by the line manager.
Qualification & Experience:
- Minimum Graduate (14 years of Education) B.A, B.Sc., B.Com, BBA or above
- 1-2 years in the Bank's Call Centre
Skills:
- Basic knowledge of Microsoft Excel, Word and Power Point
- Good Verbal and Written Communication Skills
- Basic Knowledge of Call Center Operations
