Overview
Police Customer Service Representative Jobs in Racine, WI at Racine
Title: Police Customer Service Representative
Company: Racine
Location: Racine, WI
JOB REQUIREMENTS: We offer a great benefits package including medical,
dental, pension program, HSA, and generous time off. City residents will
earn a 4% differential on top of the hourly pay range. Learn more and
apply today! INTRODUCTION: The Racine Police Department serves the City
of Racine in Southeastern Wisconsin with a population of 77,816 people.
We are a department that has adopted the philosophy of Community
Orientated Policing and is a recognized leader in this area. Our Mission
is to Protect Life and Property, Promote Community Partnerships, Build
Trust and Serve with Honor. POSITION PURPOSE: The Racine Police
Department is a community Oriented policing agency that is looking for a
customer service representative. This role would be suitable for an
individual who has experience in customer service, preferably in a law
enforcement environment. This position would be responsible for, but not
limited to; assisting the public with requests for reports, citation
payments, and warrant payments. Additional responsibilities includes;
data entry of reports, arrests, and citations. ESSENTIAL DUTIES: Review
reports, letters, forms, and other information that may be sensitive
and/or graphic in nature (i.e. homicides, sexual assaults, automobile
accidents, etc.) through data entry. Scan documents, make copies, data
entry in various computer systems, retrieve information from various
computer systems, ability to use the Wisconsin Crime Information Bureau
and the T.I.M.E. system, file documents, answer telephones, respond to
mail requests, and prepare and distribute information according to
departmental policy. Fulfill customers' requests in an accurate and
timely fashion. Assist customers at the public service counter. This
includes, but is not limited to, taking payments for various types of
citations and/or warrants, printing out accident and/or incident
reports, handling money, answering phone calls, and assisting other
agencies and companies with requests. Proficient at interacting with all
types of customers in an appropriate and professional manner, at all
times. Maintain a consistent attendance record. Perform other duties as
assigned. CONDITIONS OF EMPLOYMENT: Normal office environment Fast
paced, stressful environment at times Sitting, standing, and/or typing
for long periods of time PHYSICAL DEMANDS OF THE POSITION: Standing for
long periods of time Sitting for long periods of time Typing for long
periods of time Ability to lift, carry, and/or push/pull at least 25lbs.
EQUIPMENT USED: Computer, copier, fax machine, multi-line telephone, and
Scanning Equipment. This Job Description Is Intended To Identify
essential duties and also illustrates other types of duties that may be
assigned. It should not be interpreted as describing all of the duties
that will be required of an employee or be used to limit the nature and
extent of assignments that an individual is required to perform. In
addition to the responsibilities and duties listed, it is expected that
employees maintain a consistent and reliable attendance record. Job
descriptions are subject to revision at any time at the discretion of
the City of Racine. The City of Racine is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the City will
provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to
discuss potential accommodations with the employer. ***** OTHER
EXPERIENCE AND QUALIFICATIONS: MINIMUM QUALIFICATIONS: High school
diploma or its equivalent. Prior customer service experience. Must be a
citizen of the United States. Prior training or experience in data
entry. PREFERRED QUALIFICATIONS: Post high school education. Customer
Service Experience In a Law Enforcement Agency. SPECIAL REQUIREMENT
Test required Data Entry Vendor 1 6200 KPH/95% accuracy. KNOWLEDGE,
SKILLS, AND ABILITIES REQUIRE : Ability to work in a fast-paced
environment. Ability to perform functions independently and to make
decisions in accordance with established regulations, procedures, and/or
policies. Ability to organize a variety of complex material and to
complete them in an accurate and timely fashion. Ability to work
independently within an office environment and take responsibility with
little or no direction. Ability to perform repetitive clerical work
requiring attention to detail and accuracy. Ability to follow both
written and oral instructions. Ability to maintain strict
confidentiality. Ability to work with and get along well with others.
***** APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/racinewi/jobs/5357780/police-customer-service-representative?page=1&pagetype=jobOpportunitiesJobs
