Overview
Product Operations Coordinator Jobs in United States at Scrum Alliance
Title: Product Operations Coordinator
Company: Scrum Alliance
Location: United States
Position: Product Operations Coordinator, Content Development
Reports To: Head of Product
Salary Range: $51,706 – $77,559
Position Summary
The Product Operations Coordinator drives operational and product excellence across the Product Team, ensuring smooth development of Scrum Alliance products through process optimization and collaboration. By streamlining workflows and optimizing processes, this role plays a key part in enabling the team’s success in creating and delivering impactful products. This role partners with the Delivery Specialist to coordinate product development through handoff for delivery.
Responsibilities
Content Development Process & Operations
- Support the maintenance of repeatable operational processes and organizational structures supporting product development activities.
- Maintain process documentation, templates, quality assurance assistance, and knowledge repositories to strengthen team efficiency and continuity in product creation.
- Organizes department-specific tools to support product development, project management, ongoing sales enablement, and cross-functional team alignment. Tool examples: Rally, Teamwork.org, Google Suite.
- Assist in identifying workflow gaps that impact the product development experience of internal and external stakeholders and propose solutions.
- Monitor and report bottlenecks across the content development lifecycle to improve delivery and reduce handoff friction.
- Acts as an effective conduit between the Marketing and Sales teams and the Product team to communicate content development outputs and outcomes.
- Coordinates the engagement and participation of subject matter experts to organize and support the development of translations and partnership content.
- Maintain strong relationships across departments and with the community to ensure shared understanding of timelines, priorities, and deliverables.
- Contribute to a continuous improvement mindset by assisting in the testing and implementation of process enhancements informed by feedback and data.
- Assists with delivery operations as needed to maintain the product lifecycle and acts as back-up for the LMS administrator.
Administrative Duties For Content Development
- Organizes and coordinates the activities, meetings, and product processes for the Product Team, supporting the team's needs as they create products, and working collaboratively with the team and other teams as needed.
- Manages record-keeping and tracks email communications for Scrum Alliance products, including focus groups, course translations, certifications, and microcredentials.
- Arranges the Product Team's Google Drive and maintains folder and document organization and retention.
- Utilizes DocuSign to send and organize MSAs, NDAs, and contracts for the Product Team for SMEs, vendors, and contractors.
- Coordinate administrative workflows related to contracting, SOWs, and contractor payments in partnership with Finance and Legal.
- Creates and improves standardized communication templates and Product Team process documents.
- Maintains and administers the Instructor-Led Training and visual whiteboard materials for trainers and coaches.
- Drives and supports the development and launch of translations in the LMS.
- Supports team members as requested and performs other duties as assigned or needed, seeking to anticipate team needs by looking ahead to support team success in product creation.
Required Skills/Abilities
- Works collaboratively and productively with a diverse virtual team.
- Executes on the details as requested and directed by team members.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines and proactively complete projects.
- Ability to multitask and take initiative in problem-solving.
- Embodies a team player attitude, working to support the team’s needs proactively.
- Professional and patient when interacting with others.
- Customer service-focused.
- Proactively learns and implements new tools while streamlining current ways of working with a solutions-oriented mindset.
- Proficient in Google Workplace suite, Articulate and LMS experience preferred.
Education & Experience
- Bachelor’s degree or equivalent experience required.
- 2+ years in a program coordinator or similar role preferred, showing a commitment to advancing skills and staying current in the profession.
- Educational background preferred, such as curating content, designing various types of learning, or being familiar with adult learning pedagogy.
- Experience with agile and/or scrum preferred. Experience with certification programs preferred.
- Global experience preferred.
Physical Demands
- Prolonged periods sitting at a desk and working on a computer
- Normal sitting and standing activities for an office environment are required
- General mobility to move through facility, attend and participate in meetings
- Occasionally required to stand, stoop, kneel, crouch, or crawl
- Must be able to have repetitive arm, wrist, hand and/or finger movement to type and work on computer for prolonged period of time
- Ability to use close vision and able to focus including but not limited to reading/proofing various materials, and looking at a computer screen
- Ability to operate general office and communication equipment (phone, computer, copier, etc.)
- The position may require the ability to lift 0 – 20lbs
- Occasional automobile and/or airline travel required in normal course of job performance
