Overview
Product Support Specialist at Jobber Jobs in Toronto, Canada at Octopusapp Inc.
Empower small businesses as a Product Support Specialist with Jobber, a hybrid role in Canada. Transform the customer experience through effective support for entrepreneurs.
Jobber is seeking a Product Support Specialist to join our Customer Success team. In this hybrid position, you will engage with users, providing top-tier service and technical assistance. Your focus will be on enhancing user understanding of our features and workflows, vital for the success of small home service businesses that depend on Jobber.
Key Responsibilities:
• Assist users via live chat, phone, and email
• Guide customers through new features and functionalities
• Problem-solve customer issues efficiently
• Gather and manage customer feedback effectively
• Ensure all interactions are empathetic and professional
Requirements:
• 1 year of contact centre experience preferred
• Ability to adapt quickly in a dynamic environment
• Strong verbal and written communication skills
• Proficiency with cloud-based software
• Reliable and resilient in challenging situations
Utilize your communication skills and tech confidence to support small businesses through Jobber’s innovative platform.
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Title: Product Support Specialist at Jobber
Company: Octopusapp Inc.
Location: Toronto, Canada
Category: