Overview
Project Coordinator – Batroun Jobs in Batroun, North Governorate, Lebanon at Local Host
Title: Project Coordinator – Batroun
Company: Local Host
Location: Batroun, North Governorate, Lebanon
Local Host. Who are we?
Local Host is a leading next-generation proptech redefining the guest experience through innovative technology, creative design and a fresh approach to hospitality. We provide modern travelers and residents with a community-driven lifestyle, offering a smarter, better way to stay
Local Host’s vision is to disrupt the short-term rental industry by revolutionizing the guest experience through a seamless blend of technology, design and traditional "Caring Hospitality", showcasing its essence on a global scale while empowering local communities and fostering a deep sense of belonging
Local Host is a rapidly growing startup managing over 700 units across Lebanon, Greece, Cyprus, and KSA. Since our founding in 2020, we have achieved an average annual growth rate of 100% and currently boast a team of 120+ employees. We now host guests in 10+ cities across four countries (and growing!) with a clear ambition to become a unicorn by 2030
At Local Host, our team members are not just employees in a traditional model—they are intrapreneurs, integral to our journey. Each individual is empowered to think and act like an entrepreneur, driving innovation, contributing meaningfully, and building their own success story in the medium term
Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. We are steered by fundamental principles that shape how we work and thrive as a team:
Tribal Unity & Fraternity: We create a culture of support and collaboration, treating each other like family.
Continuous Growth and Learning: Committed to continuous personal and professional development.
Guest-Centric Hospitality: Delivering tailored, exceptional experiences that prioritize guest satisfaction.
Owners, not Employees: United as owners, we succeed and overcome challenges together.
Accountability and Transparency: Committed to accountability and transparency with guests, employees, and communities.
Job Summary:
The Project Coordinator is responsible for ensuring guests have an exceptional stay across assigned properties. This role focuses on guest experience coordination, post check-in follow-ups, issue resolution, and ensuring that all hospitality standards are consistently delivered. The role acts as the main operational point of contact for guests, while coordinating with internal teams to ensure seamless service delivery.
The role also includes handling a dedicated company mobile phone to communicate directly with guests, respond to calls and messages, and ensure real-time support throughout the guest journey.
At Local Host you will:
- Carry and actively manage a dedicated company mobile phone to receive and respond to guest calls and messages in real time.
- Contact guests shortly after check-in to ensure their comfort, satisfaction, and overall experience.
- Act as the primary point of contact for guest inquiries, complaints, and requests during their stay.
- Respond promptly and effectively to guest issues, ensuring resolution to the highest possible satisfaction level.
- Maintain clear and professional communication with guests through phone, messaging platforms, email, and in-person interactions.
- Coordinate with housekeeping, maintenance, and operations teams to resolve guest issues quickly and efficiently.
- Follow up on ongoing guest cases to ensure timely resolution and closure.
- Gather guest feedback and report insights to management to support continuous improvement.
- Ensure that all properties meet Local Host hospitality standards before and during guest stays.
- Support smooth communication between guests and internal teams to ensure a seamless experience.
- Assist in handling escalations and urgent guest situations when required.
- Contribute to improving guest experience processes and operational efficiency.
What we look for:
- Bachelor’s Degree in Hospitality, Tourism Management or relevant field
- Proven experience in guest services or similar role
- Exceptional customer service skills
- Able to work under pressure
- Guest focused
- Flexibility
- Strong organizational abilities
- Strong time management and organizational abilities
- Strong problem-solving abilities with a focus on customer satisfaction.
- Detail-oriented and organized with the ability to manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
What we offer:.
- An exciting, high-growth environment: be part of a dynamic and inclusive workplace that fosters innovation and collaboration.
- Millionaire-Making Early-Stage Unicorn Opportunity: Join a rapidly scaling startup on its path to becoming the next industry unicorn, with the potential for substantial rewards and the chance to achieve millionaire status in the medium term.
- A learning-focused environment that encourages personal growth and skill development.
- Unlocking your potential with ample opportunities to grow within a thriving organization, contributing to a major success story in the startup ecosystem.
- Impact-driven work: play a pivotal role in shaping the future of the hospitality industry within a company making a tangible business, national and social difference.
- Performance-driven rewards: benefit from exciting future opportunities for equity compensation as the company scales with the potential to become a partner in the company or its sister companies, sharing in long-term success and growth.
- Comprehensive Benefits: Benefit from full medical insurance coverage for your peace of mind.
