Overview
Project Operations (Customer Service) (ShopeePay) Jobs in Bangkok, Bangkok City, Thailand at Monee
Title: Project Operations (Customer Service) (ShopeePay)
Company: Monee
Location: Bangkok, Bangkok City, Thailand
Job Description
- Lead and manage cross-functional CS-related projects (e.g., new process rollouts, system enhancement, automation initiatives) from initiation to execution, ensuring alignment with business goals and timely delivery.
- Act as PMO for CS function, including project planning, resource allocation, progress tracking, and risk management.
- Ensure delivery of operational metrics to evaluate impact, identify gaps, and recommend continuous improvement actions.
- Collaborate cross-functionally with product, operations, tech, and compliance teams to identify root causes, design scalable solutions, and implement sustainable improvements.
- Prepare and present performance reports, root cause analysis, and action plans to stakeholders and management.
Requirements
- Bachelor’s or Master’s degree in Business, Operations, or a related field.
- 4+ years of experience in project management, operations, or business transformation roles; exposure to customer service or operations environments is an advantage but not mandatory.
- Proven experience in leading cross-functional projects in a fast-paced environment, with strong ownership from planning to execution.
- Strong analytical mindset with experience in interpreting performance data and driving metrics-based improvements.
- Excellent communication, people management, and conflict resolution skills with good command of English.
- Familiarity with fintech, payments, or digital wallet services is an advantage.
- Strong logical and analytical thinking
- SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.
