Overview
Quality Analyst – Arabic Speakers Jobs in Dubai, United Arab Emirates at TASC Outsourcing
Title: Quality Analyst – Arabic Speakers
Company: TASC Outsourcing
Location: Dubai, United Arab Emirates
- Role: Quality Analyst – Arabic Speakers
- Type: Contract
- Client Industry: E-commerce
- Contract Duration: Long term
- Start Date: Immediate
- Salary: AED 6000 per month
Key Responsibilities:
- Monitor and evaluate customer interactions across calls, emails, chat, and social media
- Conduct quality audits and ensure adherence to standards and processes
- Identify gaps and recommend improvements to enhance customer experience
- Analyze performance metrics and provide actionable insights
- Provide feedback and coaching to customer support teams
- Ensure SLA compliance and drive continuous improvement initiatives
- Collaborate with internal stakeholders to improve service quality
- Develop and maintain QA scorecards and reporting dashboards
Requirements:
- Arabic speakers only (mandatory)
- Minimum 3 years of experience as a Quality Analyst in e-commerce / retail / customer support
- Strong understanding of QA frameworks and CX metrics (CSAT, NPS, FCR)
- Experience with CRM tools, ticketing systems, and QA scorecards
- Excellent analytical and communication skills
- Ability to work in a fast-paced, dynamic environment
TASC Recruitment Team
