Overview
Railway Customer Experience Specialist Jobs in Newcastle upon Tyne, UK at XC Trains Limited
Location: Newcastle upon Tyne
XC Trains Limited in Birmingham is seeking a Customer Relations Consultant to deliver outstanding passenger support and ensure high service standards. You will resolve complaints, provide clear information on tickets and routes, book Passenger Assistance, and help identify improvements while keeping calm under pressure and managing workload to minimise call waiting times.
Hours are 37 per week, including weekends, with office hours 08:00–20:00; closing date 27th July 2026.
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Title: Railway Customer Experience Specialist
Company: XC Trains Limited
Location: Newcastle upon Tyne, UK
Category: