Overview
Ramp Agent (Customer Service Agent) – ATH Jobs in Athens, Attiki, Greece at Delta Air Lines
Title: Ramp Agent (Customer Service Agent) – ATH
Company: Delta Air Lines
Location: Athens, Attiki, Greece
How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.
Summary Of Responsibilities
- Oversees and coordinates operational performance, including safety, on-time departure (D0), security and customer service delivery.
- Needs to have strong analytical, organizational, and administrative skills and be able to multi-task and to focus on different priorities in different operational areas at the same time.
- Promotes team building with business partners and vendor workforce and leadership.
- Needs to be able to motivate Business Partners workforce during briefing sessions.
- Needs to observe BW operation on ramp handling, cargo handling, safety and security procedures in order to be compliant in all aspects and the Business Partners are following the DL requirements.
- Displays a positive image of Delta.
- Needs to be able to activate emergency response procedures.
- Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.
- Efficiency in coordinating local CAA and Corporate Quality Audits by guaranteeing the operation is compliant in all aspects and the Business Partners are following the DL requirements.
- Performs a variety of duties according to the functional work area assignment; however, agents may be cross-utilized and be required to perform all functions. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements.
- Subject to rotating shifts and off days.
- May require outside work.
- Practices safety-conscious behaviors in all operational processes and procedures, and makes safety and security, of self and others, the priority.
What You Need To Succeed (Minimum Qualifications)
- Must be fluent in English and Greek in both spoken and written communication.
- Experience and/or training in ramp handling, safety and security is preferred.
- Employee must have proper work documents to work/reside in Greece at the time of applying. Delta will not sponsor candidates for this role.
- Must be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
- If currently employed by Delta, must be performing satisfactorily in current position.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Previous airport customer service experience preferred; ramp agent experience a plus.
