Overview
Receptionist / Guest Relations Coordinator Jobs in Durrës, Durres, Albania at DIMENSION HR
Title: Receptionist / Guest Relations Coordinator
Company: DIMENSION HR
Location: Durrës, Durres, Albania
Receptionist / Guest Relations Coordinator
On behalf of one of our clients in the tourism and hospitality industry, we are looking for a dynamic, organized, and customer-oriented Receptionist / Guest Relations Coordinator.
The ideal candidate will be responsible for managing reservations, coordinating daily accommodation operations, and delivering an exceptional guest experience. This role plays a key part in maximizing bookings, strengthening the property's brand image, and ensuring outstanding service standards.
Location: Lalzi bay, Durres, Albania
Key Responsibilities
- Manage reservations through platforms such as Booking.com, Airbnb, direct bookings, and social media channels.
- Maintain accommodation availability, pricing, and booking policies across all reservation platforms.
- Recommend seasonal offers and accommodation packages based on market demand and guest preferences.
- Oversee the entire reservation process, from confirmation to completion, including payments and related documentation.
- Coordinate smooth check-in and check-out procedures.
- Work closely with the housekeeping team to ensure villas/rooms are prepared according to quality standards before guest arrival.
- Monitor cleanliness, presentation, and maintenance standards across the property.
- Report operational issues promptly and follow up to ensure timely resolution.
- Build strong guest relationships by delivering excellent customer service and ensuring high guest satisfaction.
- Contribute to continuous service improvement, guest loyalty, and the property's overall reputation.
Qualifications & Skills
- Previous experience in hospitality, tourism, accommodation management, front office operations, or digital marketing.
- Excellent command of English (additional languages are considered an advantage).
- Good knowledge of social media platforms and basic content creation.
- Strong communication, organizational, customer service, and sales skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail with a proactive and results-oriented mindset.
- Passion for hospitality, tourism, and delivering exceptional guest experiences.
What We Offer
- A dynamic and growing work environment.
- Professional development opportunities within the hospitality and tourism industry.
- Performance-based bonuses linked to booking results.
- The opportunity to join a unique hospitality brand with ambitious growth plans.
- A chance to make a direct impact on the success, guest experience, and market presence of the property.
Please note that only candidates who meet the required criteria will be contacted for an interview by the Dimension HR team.
WE WELCOME YOU!
*All applications will be treated with full confidentiality by Dimension HR in accordance with Law No. 9887 “On Personal Data Protection” and will be used solely for recruitment purposes.
