Overview
Remote – Customer Service Representative Jobs in United States at Resonance CX Partners
Title: Remote – Customer Service Representative
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Customer Service Solutions
Why Consider This Job Opportunity
- Salary up to $16.00 per hour
- Paid training program with provided equipment
- Full-time schedule (40 hours a week) with full benefits from day one
- Opportunities for career growth and advancement within the organization
- Employee discount program through PerkSpot
- Positive, employee-friendly culture that encourages new ideas
What To Expect (Job Responsibilities)
- Serve as the initial point of contact for inquiries related to the NJ Family Care Program
- Provide one-on-one telephone support to applicants, beneficiaries, and enrollees
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based system
- Maintain proficiency in program policies and provide clear information based on program requirements
What Is Required (Qualifications)
- High School diploma or GED
- Basic understanding of a call center environment and quality monitoring processes
- Ability to establish and maintain effective working relationships
- Strong problem-solving skills through analysis and feedback
- Background and drug screening required
How To Stand Out (Preferred Qualifications)
- Experience in a customer service role within a call center environment
- Ability to work with diverse populations and backgrounds
- Familiarity with NJ Family Care Program or similar services
#CustomerService #CareerOpportunity #EmployeeBenefits #RemoteWork #TrainingProvided
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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