Overview
Remote or On-Site Customer Service Representative – Full-Time or Part-Time Jobs in United States at Resonance CX Partners
Title: Remote or On-Site Customer Service Representative – Full-Time or Part-Time
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- $750 sign-on bonus plus quarterly performance incentives
- Flexible scheduling options with both full-time and part-time roles available
- Paid time off (PTO) and 8 paid holidays for full-time employees
- Comprehensive wellness programs supporting physical, emotional, financial, and social well-being
- Ongoing training and professional development opportunities
- Company-provided equipment for remote and on-site work
What To Expect (Job Responsibilities)
- Provide excellent customer service by phone, assisting patients with billing and insurance inquiries
- Research and resolve patient account issues, ensuring accurate information is provided
- Update insurance information and rebill claims as necessary
- Generate and send itemized statements or courtesy claims to patients
- Accurately document all patient interactions while maintaining professionalism and empathy
What Is Required (Qualifications)
- High school diploma or GED
- Strong verbal communication and listening skills
- Ability to multitask: listen, speak, and type simultaneously
- Comfortable using Microsoft Windows and computer-based systems
- Previous customer service, call center, retail, or hospitality experience is a plus
How To Stand Out (Preferred Qualifications)
- Experience in a call center environment
- Familiarity with healthcare billing and insurance processes
- Strong problem-solving skills and attention to detail
- Ability to work independently and manage time effectively
- Bilingual skills are a plus
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #FlexibleScheduling
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
