Overview
Remote Patient Engagement Specialist Jobs in United States at Vitasora Health
Title: Remote Patient Engagement Specialist
Company: Vitasora Health
Location: United States
Why Vitasora Health
Vitasora Health is redefining how chronic care is delivered in America. We connect patients, providers, and payers through a technology-driven platform built around RPM, CCM, and telehealth—making proactive, continuous care accessible beyond the clinic. Joining Vitasora means being part of a mission-driven team that is not just responding to the future of healthcare—we are building it. Vitasora Health is an Equal Opportunity Employer (EOE) and does not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. We are committed to fostering an inclusive and diverse workplace that reflects the communities we serve.
What Vitasora Health Offers
We offer a competitive compensation package including comprehensive medical, vision, and dental coverage, a 401(k) plan, and paid time off. You’ll join a collaborative, high-energy environment where innovation is encouraged, contributions are recognized, and careers grow alongside a company shaping the future of remote care.
Job Description
The Patient Engagement Specialist serves as the primary outreach voice of Vitasora Health’s patient engagement program, responsible for high-volume outbound outreach to introduce CCM and RPM services, enroll eligible patients, and build lasting relationships that support long-term program participation and improved health outcomes. Guided by our values of Empathy First, Relentless Advocacy, Scientific Rigor, Radical Simplicity, and Shared Growth, the Patient Engagement Specialist meets every patient where they are and ensures no one navigates their health journey alone.
Core Responsibilities
Patient Outreach & Enrollment
- Conduct high-volume outbound outreach to introduce CCM and RPM services, determine eligibility, and obtain verbal enrollment consent.
- Personalize conversations using patient information, active listening, and motivational interviewing techniques to build trust and rapport.
- Track outreach attempts and document all call outcomes accurately in the internal care coordination system.
Patient Education & Engagement
- Clearly communicate the value of CCM and RPM to patients and caregivers, particularly those managing multiple chronic conditions.
- Apply health coaching principles and motivational interviewing strategies to promote patient engagement, behavior change, and program retention.
- Support patient understanding of program participation, expectations, and next steps with empathy and accuracy.
Clinical Team Collaboration
- Serve as the bridge between patients and clinical care teams, facilitating timely and smooth handoffs.
- Communicate patient feedback and concerns to clinical staff to support continuity of care.
- Participate in team huddles to stay aligned on program goals and priorities.
Documentation & Reporting
- Maintain accurate, HIPAA-compliant records of all patient interactions, enrollment statuses, and call outcomes.
- Contribute to daily, weekly, and monthly outreach performance reports and track individual enrollment metrics.
- Identify patterns in patient objections and recommend script or workflow improvements.
- Stay current on Medicare eligibility requirements, CCM and RPM updates, and best practices in patient engagement.
This role may require completion of tasks and responsibilities outside of those listed above, as business needs evolve. Flexibility and a willingness to contribute beyond defined expectations is an important part of this role.
Required Qualifications
- Minimum 1 year of experience in healthcare customer service, outbound call, or sales environment.
- High school diploma or GED required; college degree or healthcare certifications a plus.
- Strong verbal communication skills with a confident, empathetic approach.
- Familiarity with healthcare terminology, CCM, Medicare, and RPM services.
- Proficiency with internal systems and EMR platforms, VoIP systems, and basic healthcare technology.
- Bilingual in English and Spanish is a plus.
Preferred Qualifications
- Experience with motivational interviewing and health coaching to improve patient outcomes.
- Experience working with Medicare and Medicaid patients and managing complex chronic disease populations.
- Proven ability to build rapport quickly and professionally handle objections.
- Prior experience in telehealth, RPM, or other virtual care delivery models.
- Understanding of HIPAA and commitment to patient confidentiality.
Core Competencies
- Patient-Centered Communication & Active Listening
- Motivational Interviewing & Health Coaching
- Empathy, Objection Handling & Engagement Skills
- Healthcare Compliance & HIPAA Awareness
- Internal Systems, EMR & Technology Proficiency
- Team Collaboration & Mission Alignment
Cultural Qualifications
- Empathy First — We lead every interaction with compassion and genuine curiosity about the human behind the diagnosis.
- Relentless Advocacy — We champion each patient’s wellbeing with the dedication a trusted friend who happens to be a doctor would.
- Scientific Rigor — Our programs are grounded in 20+ years of proven behavioral science and evidence-based medicine.
- Radical Simplicity — We remove friction from care, making the complex feel manageable for patients and providers alike.
- Shared Growth — When patients thrive, providers thrive, and our team thrives.
Schedule & Availability
This role requires flexibility in scheduling based on business needs, which will be communicated well in advance. Team members may be asked to adjust working hours, including early mornings, evenings, or occasional weekends, to support patient outreach goals, program deadlines, or operational demands. A willingness to work flexible hours is an important part of this role.
Physical & Remote Work Requirements
- Prolonged periods of sitting and working on a computer.
- Reliable high-speed internet (minimum 50 Mbps) and quiet, distraction-free workspace.
- Must be able to lift up to 15 pounds at times.
Our Mission & Vision
Our Mission: Giving doctors a complete view with care that’s always on. Vitasora expands the capacity of healthcare practitioners to give exceptional care by providing insights beyond the limitations of the clinic, no matter where patients are.
Our Vision: A world where care never stops. A world where living with a chronic condition no longer means navigating it alone — where every patient has a care-keeper by their side and every clinician is empowered to extend their reach beyond the exam room.
