Overview
Representative III, Customer Service Jobs in United States at RemoteHunter
Title: Representative III, Customer Service
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates within the environmental solutions industry, addressing the challenges of waste collection, recycling, and disposal across North America. It serves millions of residential, commercial, industrial, medical, and municipal customers throughout the U.S. and Canada. The program offers extensive infrastructure in recycling, organics, and renewable energy, enabling customers to pursue sustainability goals. It maintains the largest disposal network and collection fleet in North America and leads in recycling post-consumer materials and landfill gas utilization. The healthcare segment provides regulated medical waste collection and secure information destruction services across the U.S., Canada, and Western Europe.
2. About the Opportunity:
The Representative III, Customer Service serves as the primary point of contact for customers, managing complex requests and resolving issues independently. This role is responsible for handling critical customer projects, coordinating with internal and external stakeholders to ensure timely and accurate service delivery. The position impacts customer satisfaction by addressing escalated concerns promptly and facilitating seamless communication across business units.
3. Responsibilities:
• Handle incoming calls, emails, inquiries, and transactions from various customer segments
• Apply strong knowledge of internal processes and interdepartmental relationships
• Coordinate service activities and manage client projects with internal and external parties
• Resolve escalated customer issues efficiently by engaging appropriate departments
• Manage time effectively to meet deadlines and confirm service completion
• Provide proactive customer service and education on service options, charges, billing, and contracts
• Document interactions, ensuring accurate entry of service, pricing, and other information
• Strive to meet or exceed productivity, quality, accuracy, and timeliness goals
• Maintain routine reports and generate additional reports as requested
4. Requirements:
• High School Diploma or GED from an accredited institution
• Minimum 2 years of customer service experience
• At least 6 months experience as a customer service representative within the organization
5. Pay Range and Compensation Package:
• The expected base pay rate for this remote position across the U.S. is $21.74 to $27.18 per hour. This range represents a good faith estimate. Actual salary may vary based on experience, education, training, certifications, qualifications, and work location.
6. Benefits & Perks:
• Medical, Dental, Vision, Life Insurance, and Short-Term Disability coverage
• Stock Purchase Plan and Company match on 401K
• Paid Vacation, Holidays, and Personal Days
• Benefits may vary by site
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
