Overview
Reservations Consultant Jobs in Pretoria, South Africa at Phoenix Recruitment
Private Game Reserve with Head Offices based in Pretoria East is looking for an enthusiastic, hardworking Reservations Consultant to join their reservations team.
Duties:
Creating and achieving a desired service level to both customers and lodge operations
Maximizing occupancies by filling empty room gaps
Liaising with and preparation for guests to enhance their experience
Accurately managing bookings from initial enquiry to booking confirmation and payment
Receive and give feedback on telephonic, electronic and written enquiries
Professional and presentable always
Regular communication with clients regarding reservations
Timeous follow-ups on all reservations
Management of deposit payments and outstanding payments according to time schedule
Assist with all properties in portfolio
Taking calls
E-mails
Requirements:
Matric / Grade 12 plus relevant Tourism qualification
Any diploma or degree qualification will be advantageous
Experience on PANStrat Admin System will be advantageous
Knowledge and skills required:
3-5 yrs experience in a similar role in hospitality industry.
Business administration experience
Able to work under pressure
Good judgement
Self-managed
Energetic and driven
Result orientated
Innovative
Creative
In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.)
Able to work independently as well as within a group
Efficient Computer skills
Able to travel when required
Salary & other package details:
Market related salary depending on experience and qualifications
Pension fund and dreaded disease cover
Work cycle – Mon-Fri as well as standby on some weekends & public holidays
Title: Reservations Consultant
Company: Phoenix Recruitment
Location: Pretoria, South Africa
Category: