Overview
Reservations Specialist Jobs in Cape Town, South Africa at Hospitality Hire
Reservations Specialist – All Segments Location: Cape Town
Employment Type: Full-Time, Permanent
About the Role A premium 4 and 5-star hotel is looking for a Reservations Specialist with the expertise to manage and convert reservations across all business segments. You will maximise room revenue, deliver exceptional customer service and act as a key liaison between guests, sales and operations, all while keeping every booking accurate and every guest experience seamless from first contact to arrival.
What You Bring
- Hospitality qualification or equivalent preferred
- Minimum 3 to 5 years hotel reservations experience within a 4 or 5-star environment
- Proven experience handling and converting all reservations segments
- Strong knowledge of Opera (essential)
- Proficient in Microsoft Office Suite
- Excellent verbal and written communication skills in English
- High level of attention to detail and accuracy
- Exceptional administrative skills
- Ability to work under pressure and meet deadlines
- Flexible availability including weekends and public holidays
What You Will Do
- Manage all reservation enquiries across all business segments
- Process, modify and confirm reservations accurately via email, telephone and online platforms
- Monitor room inventory, availability, rates and booking patterns to maximise occupancy and revenue
- Handle cancellations, amendments, no-shows and rebookings efficiently
- Liaise with Sales and Events teams on contracts, allocations, room blocks and cut-off dates
- Manage rooming lists, billing instructions, deposits and special requests for groups
- Prepare daily, weekly and monthly reservations reports
- Upsell room categories and hotel services where appropriate
- Collaborate with Front Office, Housekeeping, Sales and Finance teams for seamless guest experiences
Ensure all payments, deposits and billing instructions are processed correctly
Title: Reservations Specialist
Company: Hospitality Hire
Location: Cape Town, South Africa
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