Overview
Sailpoint Technical Support Saint Esprit, Quebec Quebec Jobs in Saint-Esprit, Canada at Yochana
Position: Sailpoint Technical Support Saint Esprit, Quebec Quebec)
Purpose:
Ensure candidates have robust communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.
Communication Skills (Mandatory)
- Ability to clearly explain technical concepts in easy, customer-friendly language
- Comfortable participating in and leading customer calls
- Structured communication approach (problem – analysis – solution)
- Explicit written communication (emails, chat responses)
- Asks clarifying questions and avoids assumptions
Customer Interaction Experience (Mandatory)
- Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
- Experience handling customer queries independently or with minimal support
- Understanding of customer expectations around clarity, timelines, and ownership
SailPoint ISC Functional Knowledge
- Basic understanding of SailPoint Identity Security Cloud and its purpose
- Awareness of identity lifecycle concepts
- Conceptual understanding of authoritative vs authentication sources
- High-level understanding of connectors
- Awareness of Tenant Connectivity activities
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Title: Sailpoint Technical Support Saint Esprit, Quebec Quebec
Company: Yochana
Location: Saint-Esprit, Canada
Category: