Overview
Sales Agent Jobs in Giza, Al Jizah, Egypt at Beautika Secret
Title: Sales Agent
Company: Beautika Secret
Location: Giza, Al Jizah, Egypt
Company Description
Beautika Secret is a premier destination for luxury beauty and skincare products, dedicated to introducing innovative skincare solutions to the GCC region. With a focus on K-Beauty, we curate authentic, high-performance products from globally renowned brands to address diverse skincare needs, such as hydration, anti-aging, and blemish control. Headquartered in Kuwait, we combine science-backed offerings with expert-guided routines to empower customers in achieving their best skin. Our commitment to quality and excellence ensures a seamless shopping experience for a wide-ranging clientele across the Middle East.
Role Description
This is a full-time, on-site role for a Sales Agent based in Giza, Egypt. You will serve as the frontline voice of Beautika Secret, engaging with customers across all communication channels — including phone calls, WhatsApp, Instagram DMs, email, and live chat — to deliver an exceptional, personalized shopping experience. Day-to-day tasks include responding to inbound inquiries, guiding customers through product selection, processing orders, resolving complaints, and supporting the broader sales and customer experience team.
What You'll Do
- Respond promptly and professionally to customer inquiries across all omnichannel platforms, including phone, WhatsApp, Instagram, email, and live chat
- Guide customers through product discovery and help them identify the right skincare solutions for their needs
- Convert inbound leads into sales through consultative, relationship-driven communication
- Handle order processing, follow-ups, and post-purchase support to ensure customer satisfaction
- Escalate complex complaints or issues to the appropriate team while maintaining a positive customer experience
- Maintain accurate records of customer interactions and transactions in the CRM system
- Collaborate with the marketing and warehouse teams to stay up to date on promotions, stock availability, and new product launches
- Meet individual and team sales targets on a consistent basis
What We're Looking For
- 1–3 years of experience in sales, customer service, or a related customer-facing role
- Excellent verbal and written communication skills in both Arabic and English
- Strong interpersonal skills with a warm, professional, and persuasive communication style
- Ability to multitask and manage conversations across multiple platforms simultaneously
- A proactive, self-motivated attitude with a genuine passion for helping customers
- Comfortable working in a fast-paced, target-driven environment
- Proficiency with basic digital tools such as CRM systems, WhatsApp Business, and MS Office
Nice to Have
- Prior experience serving Gulf-based customers, with an understanding of regional preferences, communication styles, and expectations
- Knowledge of skincare ingredients, routines, and product categories — particularly within the K-Beauty space
- Familiarity with e-commerce platforms and order management systems
- Experience in a beauty, retail, or lifestyle brand environment
Qualifications
- High school diploma required; bachelor's degree in Business, Marketing, Communications, or a related field is a plus
- Fluency in Arabic is required; strong English proficiency is essential
- Strong attention to detail and ability to maintain professionalism across high-volume interactions
- A customer-first mindset with the ability to build genuine rapport and long-term loyalty
- Flexibility to work in shifts, including weekends, in line with business needs
