Overview
Sales and Customer Support Representative Jobs in Massillon, OH at E-TANK, LTD.
Sales and Customer Support Representative (Full-Time) – Career Growth Opportunity
Massillon, OH (On-Site)
Join a growing, industry-leading team where your work directly impacts customer success and business growth. E-Tank is seeking a motivated, detail-oriented Sales and Customer Support Representative to join our team at our corporate headquarters in Massillon, OH.
About Us
E-Tank and E-Pump are related leading equipment rental providers supporting essential industries across the country. Our equipment plays a critical role in projects involving environmental remediation, power generation, pipeline construction, water management, manufacturing, emergency response, and more.
Equipment is only half the story. We put knowledge, experience, and know-how to work for our customers every day. Unlike typical equipment suppliers, we don’t just rent equipment, we provide expert guidance, support, service and tailored solutions.
Our Sales and Customer Support Representatives act as a key link between our customers and internal teams, working to understand each customer’s unique challenges and ensure the right solutions are delivered every time.
What You’ll Do
This role sits at the center of everything we do. As a Sales and Customer Support Representative, you’ll bridge the gap between customers, Account Managers, and internal teams—working daily with Sales, Operations, and Accounting to keep projects moving and customers supported. You’re not just supporting the business—you’re at the heart of it.
Key responsibilities include:
- Coordinate and expedite customer orders with internal operations teams
- Communicate directly with customers to understand needs and ensure timely service
- Support business development efforts through prospecting and relationship building
- Accurately process orders, enter data, and maintain customer records
- Research and gather information to support customer requests and internal decision-making
What We’re Looking For
We’re looking for someone who is organized, proactive, and eager to grow within a sales-driven environment.
Qualifications:
- Associate’s degree required; bachelor’s degree preferred
- Strong communication skills (both written and verbal)
- High attention to detail and accuracy in data entry
- Ability to multitask, prioritize, and stay organized in a fast-paced setting
- Willingness to learn technical aspects of our equipment and industry
- A customer-first mindset with a strong sense of urgency
Compensation & Benefits
The compensation package features a competitive base salary plus benefits, including medical insurance, paid vacation, and participation in the company’s retirement investment program. This is a challenging position with upward career potential.
- Job Type: Full Time
- Starting salary: From $45,000.00 per year
Benefits:
- 401(k) matching
- Health Insurance
- Dental Insurance
- Paid Time Off
- Vision Insurance
Shift:
- Monday to Friday, 8am to 5pm
- No Weekends, No Nights
Work Setting/Location:
- In-Person
- Office (Massillon, OH)
Experience Level/Requirements:
- Customer Service/Support: 1 year +
- Driver’s License (Required)
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Education:
- Associate (Required)
Experience:
- Customer support: 1 year (Required)
Work Location: In person
Title: Sales and Customer Support Representative
Company: E-TANK, LTD.
Location: Massillon, OH
Category:
