Overview
Sales & Customer Service Executive Jobs in South Africa at hotsourced
Title: Sales & Customer Service Executive
Company: hotsourced
Location: South Africa
Sales & Customer Service Executive – Luxury Sports Travel
South Africa (Remote) | Full-Time | Permanent | Luxury Travel & Sports Tourism
Placed by Hotsourced – connecting top South African talent with world-class global
companies.
Our client, is a UK-based luxury sports tour operator specialising in premium travel
experiences to the world’s most iconic sporting events. From the Super Bowl and
Formula 1 to international cricket tours, Ryder Cup experiences and prestigious horse
racing festivals, they create unforgettable journeys for discerning travellers and
corporate clients alike.
As the business grows internationally, they are seeking a commercially driven Sales &
Customer Service Executive with proven luxury travel sales experience and a
genuine passion for sport. This role is ideal for someone who enjoys building
relationships, converting enquiries into bookings, and delivering a premium customer
experience from first contact through to post-travel support.
About the Role
We are looking for an energetic, customer-focused sales professional who thrives in a
consultative sales environment.
Working remotely from South Africa, you will become a trusted travel advisor to high-net-
worth individuals and corporate clients seeking once-in-a-lifetime sporting experiences.
Approximately 70% of your role will focus on converting inbound luxury travel
enquiries, while the remaining 30% will involve nurturing warm leads and
developing new business opportunities.
Success in this role requires strong commercial awareness, exceptional customer
service, and a genuine enthusiasm for major sporting events. Clients expect to speak
with someone who understands the excitement surrounding elite sports and can
confidently recommend unforgettable travel experiences.
If you enjoy premium sales, relationship building, and combining your passion for travel
and sport, this is an outstanding opportunity to join a growing international business.
Responsibilities – What you’ll be doing
• Managing inbound sales enquiries received via telephone, email, WhatsApp, web
chat, LinkedIn, and social media.
• Understanding each customer’s travel requirements and recommending suitable
luxury sports travel packages.• Preparing personalised quotations, itineraries, pricing, and travel proposals.
• Following up enquiries to maximise conversion rates and secure bookings.
• Building trusted relationships through knowledgeable, consultative sales
conversations.
• Delivering exceptional customer service before, during, and after travel.
• Resolving routine customer enquiries while escalating more complex matters to the
UK team when required.
• Following up warm leads and previous enquiries to generate additional sales
opportunities.
• Developing relationships with premium clients through email, LinkedIn, and
telephone outreach.
• Maintaining accurate customer information using HubSpot CRM and Passport
booking systems.
• Updating customer pipelines, bookings, quotations, and follow-up activities.
• Managing multiple customer conversations simultaneously while maintaining
outstanding service standards and achieving sales targets.
Requirements – What we’re looking for
We think the right candidate will tick most of the following boxes:
Essential
• Minimum 3–5 years’ experience in travel sales, with a strong track record of
converting enquiries into bookings.
• Luxury travel sales experience is a non negotiable, with confidence selling
premium travel experiences to discerning clients.
• Strong understanding of flights, accommodation, itineraries, pricing, and travel
bookings.
• A genuine passion and knowledge for sport and an interest in major international
sporting events.
• Excellent consultative sales and relationship-building skills.
• Outstanding verbal and written English communication skills.
• Professional telephone manner with the ability to build rapport quickly.
• Strong organisational skills and the ability to manage multiple enquiries
simultaneously.
• Self-motivated and comfortable working independently in a fully remote
environment.
• High attention to detail with excellent administrative accuracy.
Desirable
• Experience using HubSpot CRM or similar customer relationship management
systems.• Previous experience within luxury sports travel, leisure travel, hospitality, or
premium tourism.
• Experience working with international customers.
• Knowledge of major global sporting events such as Formula 1, NFL, international
cricket, golf, tennis, rugby, horse racing, or football.
Work Schedule
As the client is UK-based, you will be required to work the following schedule:
• Wednesday – Friday: 12:00 PM – 9:00 PM (UK hours)
• Saturday – Sunday: 9:00 AM – 6:00 PM (UK hours)
• Monday & Tuesday: Off
Pay & Benefits – What we offer
• Competitive salary.
• Fully remote role based in South Africa.
• Opportunity to work with one of the UK’s leading luxury sports travel companies.
• Exposure to prestigious international sporting events and premium travel
experiences.
• Career growth within a rapidly expanding international business.
• Collaborative, supportive, and high-performing team environment.
• Opportunity to build long-term relationships with high-net-worth individuals and
corporate clients.
• The chance to combine your passion for luxury travel, sport, and exceptional
customer service.
What Success Looks Like
• Customer enquiries receive prompt, knowledgeable, and professional responses.
• Strong enquiry-to-booking conversion rates are consistently achieved.
• Customers receive exceptional service throughout every stage of their journey.
• CRM records remain accurate, complete, and up to date.
• Long-term relationships are developed with both new and existing clients.
• Individual sales targets and performance KPIs are consistently exceeded.
• Every customer interaction reflects Elite Sports Travel’s luxury brand and
commitment to outstanding service.
Reality Check
This is a fast-paced, customer-facing sales role where evenings and weekends are the
busiest trading periods. Success requires commercial drive, responsiveness, resilience,
and the ability to manage multiple conversations across different communication
channels.
If you’re passionate about luxury travel, excited by world-class sporting events, and
have a proven ability to convert premium travel enquiries into bookings while delivering
exceptional customer experiences, this is your opportunity to join an ambitious
international business at an exciting stage of growth.
Hit Apply and take the next step in your career!
